Bakery Guest Services Associate

Nothing Bundt Cakes; Howell Township (NJ); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes in Howell Township, NJ is hiring a Guest Services Representative. You will greet guests, help them choose the right cakes for celebrations, and process orders at the counter or via phone. You’ll promote NbC products and promotions while maintaining a welcoming, joyful store atmosphere.

You'll work on a flexible schedule, enjoy training, and contribute to a fun, community-focused bakery team. Prior experience is a plus, but not required for entry-level candidates.

Qualifications

• No formal education or work experience is required, but previous experience is a plus.
• Must be able to greet guests warmly and provide helpful, friendly service.
• Ability to stand for extended periods and perform repetitive tasks with accuracy.

Responsibilities

• Greet walk-in and phone guests with warmth and assist with orders.
• Educate guests on cake options, sizes, flavors, and promotions.
• Process orders accurately using the POS system.
• Maintain clean and organized bakery presentation and displays.
• Assist with packaging and decorating as needed.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Cash handling

POS system

Education

No formal education required

Tools

POS system

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Employee discounts
• Flexible schedule

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

But what makes working here so sweet?

We close early so you can enjoy your evenings.

We offer flexible work schedules.

We’re keeping it casual. T-shirts and sneakers are where it’s at!

Cake discounts. Yummm!

You don’t have to be 18 to work here, so students can join us.

This job is fun. It’s literally a piece of cake!

This is a great place to make new friends!

You’ll get trained. Not only on crafting cake, but on growing your career.

We love to celebrate and bring joy to the community.

Job responsibilities will include, but will not be limited to, the following:

• Promptly greets walk‑in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point‑of‑sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick‑up or delivery time, and crafts all orders for walk‑in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Cleans, sanitizes and restocks workstation and ensures all crafting tools are sufficiently prepared for the next shift.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
• Is able to understand written and oral directions, interpret instructional documents such as order tickets, operating procedures and health and safety rules, and apply knowledge to perform job responsibilities.
• Is diligent, organized and self‑motivated, with the ability to prioritize workload independently.
• Is comfortable with new technology and has the ability to operate a point‑of‑sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to work in a fast‑paced environment, perform repetitious tasks that require precise and continuous movement of arms, wrists, hands and fingers, and can stand for extended periods of time.
• Possesses the discipline to strictly adhere to health and safety practices and work environment standards.

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous experience is a plus.