Bakery Department Lead: Elevate Customer Experience

Kroger Family of Companies; Highlands Ranch (CO); On-site; USD 32,000 - 43,000; Full time

Job summary

The Kroger Family of Companies is seeking a Bakery Department professional in Highlands Ranch, CO. You will supervise daily bakery operations, ensure product quality, and deliver exceptional customer service while maintaining safe, clean conditions.

Responsibilities include staff scheduling, training, pricing changes, and executing promotions. The ideal candidate has strong communication skills, ability to handle stress, and a background in bakery/retail environments.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit upon employment.
• High School Diploma or GED.
• Any management experience helpful.
• Any bakery/retail experience helpful.
• Second language ability is a plus.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate department information to associates.
• Establish department performance goals and empower associates.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their performance.
• Create an environment welcoming customers and answering questions.
• Inform customers of produce specials and offer samples.
• Review products for quality and freshness and act accordingly.
• Create and execute department business plans and promotions.
• Inform associates about in-store promotions and campaigns.
• Prepare seasonal critiques for the sales/merchandising supervisor.
• Assist in budget, expense control, and financial reporting.
• Schedule price changes and manage shelf tags.
• Plan inventory processes and train staff on CAO and stocking.
• Ensure proper temperatures and log maintenance.
• Uphold safety programs and report safety risks.
• Adhere to laws and company guidelines.
• Work cooperatively in a fast-paced environment.

Skills

Communication skills

Stress management

Math basics

Second language

Education

High School Diploma or GED

Food handlers permit

Job description

The Kroger Family of Companies is seeking a Bakery Department professional in Highlands Ranch, CO. You will supervise daily bakery operations, ensure product quality, and deliver exceptional customer service while maintaining safe, clean conditions.

Responsibilities include staff scheduling, training, pricing changes, and executing promotions. The ideal candidate has strong communication skills, ability to handle stress, and a background in bakery/retail environments.