Bakery & Deli Customer Experience Lead

Kroger; Delaware (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

Kroger is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and maintain a safe, clean environment in our store. The role supports the department manager in achieving sales and profit goals and upholding quality standards.

You will help customers, prepare bakery/deli items, and promote our Customer 1st strategy. Ideal candidates have strong communication skills, basic math, and a willingness to obtain a food handler permit.

Qualifications

• Customer Service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain current food handlers permit once employed.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions and note discrepancies in inventory.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Food handlers permit

Job description

Kroger is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and maintain a safe, clean environment in our store. The role supports the department manager in achieving sales and profit goals and upholding quality standards.

You will help customers, prepare bakery/deli items, and promote our Customer 1st strategy. Ideal candidates have strong communication skills, basic math, and a willingness to obtain a food handler permit.