Bakery & Deli Customer Experience Associate

Kroger Family of Companies; Western Springs (IL); On-site; USD 22,000 - 24,000; Full time

Job summary

Kroger Family of Companies in Western Springs, IL, is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests and inform customers about specials. You will use bakery equipment, maintain safe temperatures, and stock inventory to ensure freshness and accuracy.

The role emphasizes customer service, product knowledge, and teamwork in a fast-paced retail environment. Prior bakery/deli or retail experience is a plus, with an appealing hourly wage and flexible shifts.

Qualifications

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain current food handlers permit once employed.
• Bakery or Deli experience is helpful.
• Retail experience.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated by answering questions regarding products.

Skills

Customer Service

Communication

Basic Math

Food Handler Permit

Job description

Kroger Family of Companies in Western Springs, IL, is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests and inform customers about specials. You will use bakery equipment, maintain safe temperatures, and stock inventory to ensure freshness and accuracy.

The role emphasizes customer service, product knowledge, and teamwork in a fast-paced retail environment. Prior bakery/deli or retail experience is a plus, with an appealing hourly wage and flexible shifts.