Bakery/Deli Clerk

Kroger; Louisville (KY); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Healthcare coverage including medical, dental, and vision

Flexible scheduling

Employee assistance programs

Associate discounts

Tuition reimbursement

Job summary

A leading grocery store chain in Louisville, Kentucky, is looking for a Bakery Team Member (Service Counter) to deliver exceptional customer service and maintain a clean environment. This part-time position requires effective communication skills and a willingness to learn about bakery products. The ideal candidate has strong customer service skills and is enthusiastic about creating a positive shopping experience for customers.

Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that match the order.
• Recommend deli or bakery items to ensure customers get the products they want.
• Use all equipment in bakery according to company guidelines.
• Maintain awareness of inventory/stocking conditions.
• Ensure proper temperatures in cases and coolers are maintained.
• Promote trust and respect among associates.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Education

Ability to obtain a current food handler's permit once employed

Job description

Bakery Team Member (Service Counter) – Part Time

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals and monitor quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that match the order and correct portion size to prevent shrink.
• Recommend deli or bakery items to ensure customers get the products they want.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to temperature logs and follow cooking instructions.
• Measure, prepare, and mix ingredients according to recipe using kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients and merchandise.
• Check product quality to ensure freshness; review sell‑by dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Understand the store's layout and locate products when requested by customer.
• Stay current with present, future, seasonal, and special ads.
• Gain and maintain knowledge of products sold within the department and respond to questions by making suggestions.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept up to date.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated when answering questions about products.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, then notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a high‑paced, sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer Service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain a current food handler's permit once employed.

Desired Previous Job Experience

• Customer Service skills.
• Bakery or Deli experience is helpful.
• Retail experience.

About Us

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states. We pride ourselves on bringing diverse teams together with a passion for food and people, feeding the human spirit through innovation and amazing customer experiences.

What You’ll Receive From Us

• A wide range of healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support through employee assistance programs and free, confidential financial tools.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement during your career through the industry‑leading Continuing Education program.
• Vast potential for growth with training programs and diverse career pathways.

Benefits and Eligibility

For more information about benefits and eligibility, please visit our Benefits Page.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Management and Manufacturing; Industries: Retail