Bakery Customer Service

Oliver; Santa Rosa (CA); On-site; USD 26,000 - 30,000; Part time

Job summary

Oliver is seeking a Bakery Customer Service Clerk in Santa Rosa for a part-time role with weekend shifts. You will provide friendly service at the bakery counter and assist with beverages and pastries, helping ensure smooth daily operations.

You will learn the menu, take orders with attention to customer preferences, maintain a clean station, and collaborate with baking staff on special orders. The role requires strong communication, flexibility for nights/weekends, and the ability to work in a

Qualifications

• Must be 18+ years old and able to follow procedures.
• Ability to work in a fast-paced bakery environment.
• Customer service orientation and communication skills.

Responsibilities

• Provide excellent customer service and address customer needs.
• Operate bakery cash register accurately.
• Learn bakery menu and services.
• Take orders with attention to dairy/vegetable preferences.
• Coordinate with baking and decorating staff on special orders.
• Prepare and serve hot and cold beverages.
• Maintain a clean, stocked self-serve beverage station.
• Assist with packaging, pricing and merchandising bakery products.
• Perform opening, mid, and closing duties as assigned.
• Attend trainings and follow safety procedures.

Skills

Age 18+

Follow directions

Task prioritization

Flexible schedule

Communication

Team player

Basic math

English speaking

Bilingual pref

Education

High School Diploma or GED

Food Handlers Certificate

Job description

BAKERY CUSTOMER SERVICE

REGULAR PART TIME - $19.00-22.00/HR

SHIFTS: C COMPLETE OPEN AVAILABILITY - WEEKENDS REQUIRED

POSITION SUMMARY

Your job as a Bakery Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the coffee/juice bar and bakery counter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
• Accurately operates bakery cash register.
• Acquire and maintain thorough knowledge of bakery menu, products, and services.
• Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.)
• Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements.
• Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.)
• Maintain a clean and well‑stocked self‑serve beverage station (e.g. coffee airpots, condiments, and paper goods).
• Maintain proper and accurate signage in display cases.
• Assist with packaging, pricing, and merchandising bakery products.
• Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.)
• Clean and sanitize work areas, utensils, and equipment.
• Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.)
• Answers phones and pages promptly and courteously.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
• Immediately reports safety hazards and violations to supervisors.
• Performs opening, mid, and closing duties as assigned.
• Works all scheduled shifts and attends required trainings and meetings.
• Other duties as assigned by supervisors.

SKILLS & QUALIFICATIONS

• 18+ years old.
• Ability to follow directions and established procedures with attention to detail.
• Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Clear and effective communication style, both written and verbal.
• Team-player who can also work independently with minimal supervision.
• Basic math skills.
• Conversational English skills required when working with customers.
• Bilingual proficiency preferred.

EDUCATION, CERTIFICATES, LICENSES

• High School Diploma or general education degree (GED).
• Food Handlers Certificate (ServSafe or ANSI compliant organization).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position.

• Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
• Frequently lifts/carries 20 pounds and occasionally up to 50 pounds.
• In a work day: constant standing/walking.
• Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
• Consistent work in wet and dry conditions.
• May require use of ladders or step stools.
• Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
• Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
• Intermittent noise from equipment and machinery.
• Wear non‑slip, water and oil resistant closed‑toe shoes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits for Part Time employees will follow all applicabe regulations.