Bakery Clerk

Quality Food Centers; Mountlake Terrace (WA); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Food Centers is seeking a Bakery Clerk/Team Member to create an outstanding customer experience in our Bakery department. You will prepare items per customer requests, offer samples, and promote bakery specials while ensuring freshness and correct portions.

The role requires strong customer service, ability to handle stress, good communication, and basic math skills. After hire, you will obtain a valid food handlers permit and maintain safety guidelines across all bakery operations.

Qualifications

• Customer service skills required.
• Ability to manage stressful situations.
• Effective communication with customers and team.
• Basic math competencies for cash handling and measurements.
• Must obtain a current food handlers permit after hire.

Responsibilities

• Prepare bakery items per customer requests using proper equipment.
• Offer product samples to help customers discover items.
• Inform customers about bakery specials.
• Provide fresh, accurately portioned products to customers.
• Recommend bakery items to meet customer needs.
• Operate bakery equipment (refrigerators, freezers, ovens) per guidelines.
• Prepare foods following temperature logs and recipes.
• Measure and mix ingredients with appropriate utensils.
• Label, stock and inventory department merchandise.
• Check product quality and review sell-by dates.
• Use kitchen equipment safely (stove, fryer, steamer, robot coupe).
• Maintain inventory accuracy and address discrepancies.
• Maintain proper temperatures in cases and coolers; log temps.
• Promote a welcoming store environment and customer trust.
• Adhere to all food safety regulations and safety programs.
• Notify management of accidents or safety risks.

Skills

Customer service

Stress management

Communication

Math basics

Food handlers permit

Job description

Position Summary

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Minimum Position Qualifications

• Customer Service skills
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Desired Previous Job Experience

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience

Essential Job Functions

• Bakery Clerk will prepare items per customer requests using proper bakery equipment.
• Bakery Team Member should offer product samples to help customers discover new items or products they inquire about.
• Bakery Clerk will be able to inform customers of bakery specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking/baking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Display a positive attitude.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.