Bakery Clerk

Kroger; Maple Valley (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger is seeking a Bakery Clerk/Team Member to create an outstanding customer experience in our bakery department. You will assist the department manager toward sales and profit goals while upholding safety, quality, and company values.

Responsibilities include preparing items per customer requests, offering samples, promoting bakery specials, and ensuring accurate portions and fresh products. You will also maintain inventory, operate bakery equipment, and uphold food safety guidelines.

Qualifications

• Customer service mindset essential
• Ability to stay calm under pressure
• Clear verbal and written communication
• Proficiency with basic arithmetic
• Must obtain current food handlers permit after hire

Responsibilities

• Prepare bakery items per customer requests using proper equipment
• Offer product samples to help customers discover items
• Inform customers of bakery specials
• Provide customers with fresh products and correct portions
• Recommend bakery items to meet customer needs
• Use bakery equipment per company guidelines
• Follow food safety and cooking/baking instructions
• Maintain inventory and label/store merchandise
• Ensure proper temperatures and logs are kept
• Maintain a welcoming, safe store environment

Skills

Customer Service

Stress management

Communication

Math basics

Food handler permit

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions:

• Bakery Clerk will prepare items per customer requests using proper bakery equipment.
• Bakery Team Member should offer product samples to help customers discover new items or products they inquire about.
• Bakery Clerk will be able to inform customers of bakery specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking/baking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Display a positive attitude.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Customer Service skills
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Desired Previous Job Experience:

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience