BAKERY/CAKE DECORATOR

Kroger Family of Companies; Town of Brookfield (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Wisconsin is seeking a Bakery Associate to deliver outstanding customer service, maintain a safe, clean environment and assist with department goals. You will greet customers, answer questions about bakery items and prepare samples when requested.

Responsibilities include stocking, decorating cakes, labeling inventory, checking product quality, adhering to health and safety regulations, and supporting store management in day-to-day operations.

Qualifications

• Minimum: Any retail experience
• Bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Strong communication skills

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions about products
• Gain knowledge of department offerings and respond to questions with product recommendations
• Offer product samples and assist with bakery preparation and decorating using proper equipment
• Recommend bakery items to meet customer needs and preferences
• Check product quality, monitor dates, and use bakery equipment per guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock and inventory department merchandise
• Report discrepancies to the department manager and monitor store layout
• Maintain awareness of inventory and seasonal ads; assist with merchandising and safety rules
• Follow health, safety, and labor controls; communicate safety risks to management
• Perform preventive maintenance and report any equipment issues
• Be able to perform essential job functions with or without accommodations

Skills

Effective communication

Stress management

Second language (optional)

Math basics

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

QUALIFICATIONS Minimum

Any retail experience

Any bakery/cake decorating experience

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Desired

Second language: speaking, reading and/or writing