BAKERY/CAKE DECORATOR

Kroger Mountain View Foods; Smyrna (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery/Cake Decorator to enhance customer experiences through exceptional service. This role involves creating a welcoming environment, decorating a variety of bakery items, and maintaining product quality. You will assist in achieving sales goals while adhering to safety and health regulations. If you have a passion for baking and enjoy working in a fast-paced environment, this position offers a fantastic opportunity to showcase your skills and creativity in a supportive team setting.

Qualifications

• Retail experience is essential for this role.
• Ability to handle stressful situations is crucial.

Responsibilities

• Create a welcoming environment for customers by answering product questions.
• Decorate cakes, pastries, and other bakery items as per customer requests.
• Ensure product quality and adhere to health regulations.

Skills

Customer Service

Cake Decorating

Effective Communication

Stress Management

Basic Math

Job description

Join to apply for the BAKERY/CAKE DECORATOR role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

1. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
2. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
3. Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
4. Recommend bakery items to customers to ensure they get the products they want and need
5. Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
6. Decorate cakes, pastries, cupcakes, cookies and other bakery items
7. Label, stock, sign, and inventory department merchandise
8. Report product ordering/shipping discrepancies to the department manager
9. Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
10. Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
11. Adhere to all local, state and federal health and civil code regulations
12. Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
13. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
14. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
15. Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
16. Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing