BAKERY/CAKE DECORATOR

Kroger Family of Companies; Redmond (OR); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Kroger Family of Companies is seeking a Bakery Associate to deliver outstanding customer service in a bakery setting. You will assist customers, respond to product questions, and help them find, sample and select bakery items.

This role includes decorating cakes, stocking shelves, and maintaining food safety standards. You will work with bakery equipment, monitor product freshness, and support the department manager to meet sales goals while upholding Kroger's core values of respect, integrity

Qualifications

• Experience in retail or customer service is preferred.
• Bakery or cake decorating experience is a plus.
• Ability to stay calm and effective in stressful situations.
• Basic math skills for transactions and inventory checks.

Responsibilities

• Create a welcoming environment and assist customers with questions about products.
• Offer product samples and prepare bakery items per customer requests.
• Decorate cakes and other bakery goods while ensuring freshness and quality.
• Label, stock and inventory department merchandise; monitor shelf life and dates.
• Maintain compliance with health, safety and store policies.

Skills

Customer service

Communication

Teamwork

Stress management

Basic math

Bakery equipment operation

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment

• Recommend bakery items to customers to ensure they get the products they want and need

• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines

• Decorate cakes, pastries, cupcakes, cookies and other bakery items

• Label, stock, sign, and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory

• Adhere to all local, state and federal health and civil code regulations

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing