BAKERY/CAKE DECORATOR

Kroger Family of Companies; Menomonee Falls (WI); On-site; USD 15,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a bakery department team member to create an outstanding customer experience, assist in achieving sales goals, and ensure a clean, safe environment. You will respond to product questions, offer samples, decorate items, and maintain product quality and inventory while following health and safety standards.

Responsibilities include assisting customers, preparing bakery goods including wedding cakes, stocking merchandise, and communicating effectively with

Qualifications

• Retail experience is required.
• Bakery/cake decorating experience is preferred.
• Ability to handle stressful situations is important.
• Knowledge of basic math helps with transactions.
• Effective communication with customers and team members is essential.

Responsibilities

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer samples to help customers discover new items.
• Prepare bakery items, including wedding cakes.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell-by dates and operate bakery equipment.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products for customers; stay current with ads.
• Maintain inventory/stocking condition awareness and note discrepancies.
• Adhere to all health and safety regulations.
• Follow merchandising, customer service, labor control, and safety guidelines.
• Reinforce safety by following procedures and reporting unsafe conditions.
• Inspect equipment and report needed repairs.
• Report safety risks and illegal activity; notify management of accidents.
• Perform essential job functions with or without reasonable accommodation.

Skills

Retail experience

Bakery decorating experience

Stress management

Basic math

Communication skills

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing