BAKERY/BAKER-CLERK

Kroger Family of Companies; Petersburg (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a Bakery Associate to deliver outstanding customer service and maintain a clean, safe bakery area. You will answer questions, help with product selections, and ensure production goals are met while following all health and safety guidelines.

The role requires bakery and retail experience, a high school diploma or equivalent, and the ability to handle fast-paced situations. A food handler’s permit is required upon employment and the position is on-site.

Qualifications

• High school diploma or equivalent.
• Bakery experience preferred.
• Retail experience desirable.
• Second language skills helpful.
• Must have or obtain food handlers permit after hire.
• Able to handle stressful situations and communicate effectively.
• Basic math skills required.
• Must be at least 18 years old.

Responsibilities

• Create an environment where customers feel welcome and appreciated.
• Adhere to all health and safety regulations.
• Maintain cleanliness of counters, cases and coolers.
• Meet daily bakery production goals.
• Prepare, package, label and inventory ingredients.
• Operate bakery equipment per guidelines and manage inventory.
• Respond to customer questions and suggest products.
• Assist with receiving and unloading merchandise and supplies.
• Know products well to answer questions and make recommendations.

Skills

Effective communication

Stress management

Basic math

Second language

Food handlers permit

Physical stamina

Age 18+

Education

High school diploma or equivalent

Bakery experience

Retail experience

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Adhere to all local, state, and federal health and civil code regulations.

• Maintain cleanliness of counter, cases and coolers on a continuous basis.

• Observe scheduled shift operating hours.

• Meet the day's production goals for baked goods.

• Maintain a clean and sanitized work area.

• Plan and organize a development plan, including setting goals, prioritizing tasks, and developing appropriate time lines.

• Assist with receiving and unloading of merchandise and supplies.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Prepare special orders per customer requests.

• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.

• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.

• Adequately prepare, package, label and inventory ingredients in merchandise.

• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.

• Properly use kitchen equipment, proof-box, stove, computerized scale.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Understand the store's layout and be able to locate products when requested by customer.

• Stay current with present, future, seasonal and special ads.

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• High school diploma or equivalent

• Bakery experience

• Retail experience

• Second language: speaking, reading and/or writing

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math

• Current food handlers permit once employed

• Must be able to meet the minimum physical demands of the position

• Must be 18 or older