BAKERY/BAKER-CLERK

The Kroger Co.; Los Alamos (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kroger Co. in California is seeking a Bakery Customer Service Associate to create an outstanding customer experience and support daily bakery operations.

You will answer product questions, maintain cleanliness, and help meet daily production goals while upholding food safety and store standards. Training and teamwork are emphasized in this role.

Qualifications

• High school diploma or equivalent.
• Bakery experience.
• Retail experience.
• Second language: speaking, reading and/or writing.
• Ability to handle stressful situations; effective communication skills.
• Knowledge of basic math.
• Current food handler's permit upon employment.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Create an environment where customers feel welcome, important and appreciated by answering questions about products.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain cleanliness of counter, cases and coolers.
• Observe scheduled shift operating hours.
• Meet the day’s production goals for baked goods.
• Maintain a clean and sanitized work area.
• Assist with receiving and unloading of merchandise and supplies.
• Gain knowledge of products and respond to questions and make suggestions.
• Prepare special orders per customer requests.
• Use bakery equipment per company guidelines.
• Measure, prepare and mix ingredients according to recipe.
• Adequately prepare, package, label and inventory ingredients.
• Check product quality and review sell by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Understand store layout and locate products for customers.
• Stay current with ads and inventory conditions.
• Adhere to food safety regulations and guidelines.
• Report safety risks or issues and illegal activity.

Skills

Effective communication

Stress management

Basic math

Second language

Education

High school diploma or equivalent

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain cleanliness of counter, cases and coolers on a continuous basis.
• Observe scheduled shift operating hours.
• Meet the day's production goals for baked goods.
• Maintain a clean and sanitized work area.
• Plan and organize a development plan, including setting goals, prioritizing tasks, and developing appropriate time lines.
• Assist with receiving and unloading of merchandise and supplies.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare special orders per customer requests.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, proof-box, stove, computerized scale.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• High school diploma or equivalent
• Bakery experience
• Retail experience
• Second language: speaking, reading and/or writing
• Ability to handle stressful situationsEffective communication skills
• Knowledge of basic math
• Current food handlers permit once employed
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older