BAKERY/BAKER

Kroger Family of Companies; Mount Pleasant (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a bakery department teammate to deliver outstanding customer service and assist the department manager in achieving sales and profit goals. You will prepare bakery items, assist customers, and maintain food safety and quality across the bakery area.

The role emphasizes welcoming customers, using bakery equipment properly, and staying informed about promotions and product availability to ensure accurate, fresh orders.

Qualifications

• Must be able to handle stressful situations.
• Excellent verbal and written communication skills.
• Basic math knowledge for transactions and measurement.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment for customers; answer questions about bakery products.
• Gain knowledge of bakery products and respond to inquiries with suggestions.
• Prepare bakery items per customer requests using proper equipment.
• Offer product samples to help customers discover new bakery items.
• Inform customers of bakery specials.
• Provide customers with fresh products and correct portions to prevent shrink.
• Recommend bakery items to meet customer needs.
• Use bakery equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, mix ingredients per recipe with kitchen utensils and equipment.
• Label, stock, and inventory bakery merchandise.
• Report discrepancies in product ordering/shipping to the department manager.
• Maintain a positive attitude and assist customers with store layout knowledge.
• Stay current with ads and promotions; monitor inventory levels.
• Follow food safety regulations and ensure proper temperatures in cases and coolers.
• Support safety programs and report unsafe conditions or incidents.
• Perform preventive maintenance checks on equipment and report needs for repair.
• Notify management of accidents or safety risks.

Skills

Stress management

Effective communication

Basic math

Food handler permit

Education

Food handlers permit

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Current food handlers permit once employed

Desired

• Bakery experience
• Retail experience
• Second language (speaking, reading and/or writing)