BAKERY/ASST DEPT LEADER

Kroger Family of Companies; Town of Plymouth (WI); On-site; USD 22,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Wisconsin is seeking a Bakery Department Manager to lead daily operations, drive sales, and maintain high service standards. You will supervise associates, manage scheduling, monitor quality and safety, and execute promotions in partnership with store management.

The role requires strong communication, planning, budgeting, and a commitment to customer experience, diversity, and safety across the department.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate department and job information to associates.
• Establish department goals and empower associates to meet targets.
• Develop adequate scheduling to manage customer volume.
• Train associates and participate in performance appraisal.
• Create a welcoming environment and assist customers with questions and suggestions.
• Inform customers of produce specials and offer samples.
• Review products for quality and freshness and take action as needed.
• Develop and implement a department business plan to achieve results.
• Create and execute promotions with store management.
• Educate associates about in-store promotions and impact on the department.
• Prepare seasonal critiques for sales/merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist with budget, expense control, and review financial reports.
• Schedule price changes and maintain shelf tags.
• Organize inventory processes and train staff on CAO.
• Ensure proper temperatures in cases and logs are kept.
• Reinforce safety programs and report safety risks or incidents.
• Adhere to laws and company guidelines.
• Work cooperatively in a fast-paced environment and manage conflicts.
• Act with honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Provide support to customers including minors and seniors when needed.
• Perform essential job functions with or without accommodation.

Skills

Excellent oral/written communication

Basic math

Handle stressful situations

Food handler permit

Education

High School Diploma or GED

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Bakery department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates, with a positive attitude

• Communicate company, department, and job specific information to associates

• Establish department performance goals and empower associates to meet or exceed targets through teamwork

• Develop adequate scheduling to manage customer volume

• Train and develop associates on their job performance and participate in the performance appraisal process

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products

• Inform customers of produce specials and offer product samples to help customers discover new items

• Review/inspect products for quality and freshness and take appropriate action

• Develop and implement a department business plan to achieve desired results

• Create and execute sales promotions in partnership with store management

• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department

• Prepare and submit seasonal critiques for the sales and merchandising supervisor

• Implement the period promotional plan for the department

• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports

• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs

• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents

• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud

• Adhere to all local, state and federal laws, and company guidelines

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Excellent oral/written communication skills

• Knowledge of basic math (counting, addition, subtraction)

• Ability to handle stressful situations

• Current food handlers permit once employed

DESIRED

• High School Diploma or GED

• Any management experience

• Any bakery/retail experience

• Second language (speaking, reading and/or writing)