Baggage Service Agent - JAX Aiport

PrimeFlight Aviation Services; Jacksonville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services in Jacksonville, FL is seeking a Baggage Service Agent to assist passengers with baggage claims, especially for lost, delayed, or damaged luggage. You will handle inquiries, track luggage, and coordinate with airport and airline staff.

This role requires strong customer service and English communication skills, with physical ability to lift up to 70 pounds and flexible shifts including nights and weekends.

Qualifications

• Minimum 1 year of customer service experience.
• Must communicate effectively in English (reading, writing, speaking).
• Able to access and use devices such as IPads/Tablets, computers, and mobile devices.
• Pass a background check and drug screen. Eligibility to obtain required credentials (FAA, RAIC, TSA, Port Authority, U.S. Customs).
• Able to work various shifts including nights, weekends, and holidays.

Responsibilities

• Assist passengers with inquiries about delayed, lost, or damaged baggage.
• File baggage claims and initiate tracking for lost luggage.
• Provide timely updates to passengers on baggage status.
• Coordinate with airline staff to resolve baggage-related issues.
• Enter and manage baggage information in the tracking system.
• Guide passengers through the baggage claim process.
• Offer solutions and compensation per company policy.
• Maintain records of baggage service interactions and resolutions.
• Ensure passenger satisfaction through effective communication and service.
• Liaise with baggage handling team for swift recovery.
• Adhere to airport safety and security regulations.

Skills

Customer service

Communication

English proficiency

Shift flexibility

Job description

Rate: $15 USD per hour

Description

TURNING LOST BAGS INTO FOUND SMILES - BAGGAGE SERVICE AGENTS NEEDED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility).
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Baggage Service Agent is primarily responsible for assisting passengers with their baggage claims, particularly in cases of lost, delayed, or damaged luggage. You will handle inquiries and concerns, ensuring efficient resolution and customer satisfaction. This role requires maintaining accurate records of baggage handling incidents and coordinating with various airport departments to track and recover luggage. You will also play a critical role in upholding the company's standards of service and adhering to airport security and safety protocols.

RESPONSIBILITIES

• Assist passengers with inquiries about delayed, lost, or damaged baggage
• File baggage claims and initiate tracking procedures for lost luggage
• Provide timely updates to passengers on the status of their baggage
• Coordinate with airline staff to resolve baggage-related issues
• Enter and manage baggage information in the airport's tracking system
• Guide passengers through the baggage claim process
• Offer solutions and compensation for mishandled luggage as per company policy
• Maintain records of all baggage service interactions and resolutions
• Ensure passenger satisfaction through effective communication and service
• Liaise with the baggage handling team for swift baggage recovery
• Adhere to airport safety and security regulations in all operations
• Participate in training programs for baggage service procedures
• Address passenger feedback and concerns with empathy and professionalism
• Collaborate with team members to enhance overall service quality
• Stay informed about airport and airline baggage policies and updates
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• 1 Year Customer Service experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screenEligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.