Baggage Handling System Operator - Philadelphia, PA

Arora Engineers, Inc.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Baggage Handling System Operator to ensure smooth operations in a dynamic airport environment. This role involves monitoring baggage flow, managing incidents, and collaborating with various stakeholders, including airline staff and airport authorities. The ideal candidate will possess strong communication skills, a detail-oriented mindset, and the ability to thrive under pressure. If you are passionate about airport operations and eager to contribute to a critical aspect of travel logistics, this opportunity is perfect for you. Join a team that values innovation and efficiency in delivering exceptional service.

Qualifications

• At least 2 years of experience in a control room or baggage system role.
• High school diploma, GED, or relevant experience.

Responsibilities

• Monitor baggage flow and manage operational inquiries.
• Make operational decisions and coordinate with airlines.
• Ensure smooth start-up procedures and staff the control room.

Skills

Knowledge of airport operations and procedures

Strong communication skills in English

Proficiency with computers

Ability to handle sensitive information confidentially

Ability to work accurately under interruptions

Detail-oriented and safety-conscious

Education

High school diploma or GED

2 years of experience in a similar role

Job description

Job Details

Level: Experienced

Job Location: ASG - Arora Systems Group - [0002] - Philadelphia, PA

Description

Overall Responsibility: The Baggage Handling System (BHS) Operator monitors system status, alerts relevant personnel during incidents, and manages baggage flow through the BHS to ensure smooth operations. The operator must understand the system layout and controls to effectively direct response staff and troubleshoot issues.

The operator is responsible for understanding all BHS control system functions, the approved contingency plan, and using these to monitor and control operations, dispatch technicians, and address faults. Supporting management with reports and analysis is optional if it doesn't interfere with primary duties.

This role requires 24/7 shift work, including nights and weekends, with possible variations between dedicated control room shifts and floater shifts based on staffing needs. Effective communication with control room staff, supervisors, managers, airline staff, and external partners is essential.

Essential Functions

• Monitor conveyor line baggage flow and laser array statistics.
• Review statistical reports and manage make-up assignments.
• Obtain, edit, and load flight schedules.
• Respond to operational inquiries and issues.
• Make operational decisions, including initiating fallback procedures and coordinating with airlines.
• Interface with airlines, airport authorities, and TSA.
• Ensure smooth start-up procedures and staff the control room during operations.
• Perform related duties as assigned.

Qualifications

Education/Experience Minimum:

• At least 2 years of experience in a similar control room or baggage system role.
• High school diploma, GED, or relevant experience.

Needed Skills:

• Knowledge of airport operations and procedures.
• Ability to handle sensitive information confidentially.
• Proficiency with computers and understanding complex instructions.
• Strong communication skills in English, both verbal and written.
• Ability to work accurately under interruptions, flexible schedule, and multi-tasking.
• Ability to prioritize, be detail-oriented, safety-conscious, and build productive relationships.
• Valid US driver's license and ability to meet security requirements.

About the Organization: Arora Engineers, LLC provides engineering services across various sectors, focusing on infrastructure solutions. We value knowledge, energy, and innovative project work.

Disclaimer: This description covers general responsibilities and is not exhaustive. All qualified applicants will receive consideration regardless of protected characteristics and disability status.