Baggage Handler (Seasonal/Full Time - Alaska Railroad)

Alaska State Troopers; Anchorage (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Baggage Handler for a full-time summer position. This role involves providing exceptional customer service, handling baggage efficiently, and maintaining the depot's cleanliness. Ideal candidates will have a high school diploma, experience in customer service, and the ability to operate forklifts. Join a dynamic team where you can make a difference in the travel experience of passengers while working in a variety of weather conditions. If you're ready to take on a physically engaging role and contribute to a vital service, this opportunity is for you!

Qualifications

• High school diploma or GED required.
• Six months of front-line customer service experience preferred.
• Ability to operate tools and vehicles safely.

Responsibilities

• Load/unload baggage using a forklift and provide customer service.
• Maintain cleanliness of the depot and assist with janitorial duties.
• Document baggage issues and communicate with other depots.

Skills

Customer Service

Baggage Handling

Forklift Operation

Maintenance Duties

Education

High School Diploma or GED

Tools

Forklift

Power Vacuum

Job description

This Baggage Handler position is full-time during the summer season, with a split shift schedule. Incumbents will work a four (4) hour shift in the morning and a four (4) hour shift in the evening.

PURPOSE OF POSITION:

Incumbent performs duties at the Passenger Depot related to serving the public with baggage-related issues, including customer service, loading baggage, and performing maintenance, janitorial, and landscaping duties.

Duties and Responsibilities:

1. Performs baggage handling duties of loading/unloading, stowing, and delivering baggage to and from trains using a forklift.
2. Operates government vehicles (sedans, pickup trucks) requiring a valid driver’s license.
3. Provides service to the public by answering inquiries regarding passenger, baggage, and related information, such as baggage rates, events, activities, and local transportation options.
4. Acts as a source of information on other transportation modes such as cabs and buses.
5. Responsible for general housekeeping and maintenance of the building and grounds, ensuring property is clean and orderly.
6. Handles problem resolution regarding lost or damaged bags, documenting unresolved issues.
7. Works with security on personal lost and found items onboard trains and stations.
8. Documents train departure and arrival times in a computer database.
9. Communicates via email and phone with other depots regarding depot, baggage, and train information.
10. Contributes to team effort by accomplishing related duties as needed.

Factor 1 – Skill and Knowledge

• High school diploma or GED required.
• Knowledge of safe work practices, equipment maintenance, and work area upkeep per ARRC safety rules.
• Excellent customer service skills to handle customers professionally and courteously.
• Ability to operate tools such as hammers, shovels, brooms, power vacuums, and forklifts with a load capacity up to 10,000 pounds.
• Ability to read and write, interpret instructions, and work alertness around equipment.
• Valid driver’s license and ability to operate vehicles and forklifts.

Factor 2 - Responsibilities

Works under the supervision of the Manager, Guest Services, Manager, Fairbanks Depot Operations, Passenger Operations Supervisor, Seward, or Lead Baggage Handler, receiving daily instructions.

Factor 3 - Physical Effort

Requires physical exertion such as standing for long periods, crouching, stooping, bending, and working in tiring positions. Frequently lifts, pushes, pulls, or carries baggage weighing 40-100 pounds, and must be capable of walking and climbing.

Factor 4 - Work Conditions

Works inside and outside in various weather conditions, including cold, damp, drafty, or poorly lit areas, and in inclement weather such as rain, wind, or snow.

The full position description and duties are available under Class Specifications at https://www.governmentjobs.com/careers/Alaska/.

Required Qualifications:

• High school diploma or GED.
• Six months of verifiable front-line customer service experience.
• Experience in tourism or hospitality industry required.
• Ability to perform maintenance, janitorial, and landscaping duties.
• Ability to walk, climb in/out of baggage cars, and lift/push/pull bags from 40-100 pounds.
• Valid driver’s license and ability to operate/drive vehicles.

Preferred Qualifications:

• Experience operating a forklift.

If selected for an interview, you must submit a current driving record reflecting the past three (3) years of driving history. The record must be dated within four months of the job bulletin's closing date. You may attach it to your application or fax it to 907-265-2542, including 'REQUIRED AND DESIRED QUALIFICATIONS' in your profile or cover letter. Support your work experience with employer name, job title, dates, and employment status.

Contact the Alaska Railroad Human Resources Department via email at [e-mail] or call 907-265-2438 for further information.