Baggage Handler

SP+; Portland (OR); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Disability insurance

Job summary

SP+, a Metropolis company, operates an AI-powered checkout-free parking experience. The Seasonal Customer Service role in Portland OR supports travelers with baggage handling and shuttle navigation, ensuring safety and high service quality.

Candidates should have a High School Diploma or equivalent and a valid driver's license if driving is required. Expect varied conditions and a focus on professional conduct and clear English communication.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Customer service: maintains a positive attitude and assists guests.
• Education/Experience: High School Diploma or equivalent.
• License: valid state driver's license and clean driving record if required.
• Adaptability: handles changes, delays, or unexpected events.
• Judgment: demonstrates sound and accurate judgment.
• Professionalism: reacts well under pressure.
• Language/Communication: read, write and speak English clearly.

Responsibilities

• Transfer luggage on and off shuttle buses as travelers arrive and depart
• Ensure travelers follow the correct path into the terminal or onto the shuttle buses
• Comply with safety, security, quality standards and procedures
• Assist customers within the facility or as directed by the facility manager/supervisor
• Resolve customer complaints independently or with aid of supervisor
• Maintain a neat and clean appearance and wear uniform before and during scheduled shifts
• Ensure highest level of customer service when providing baggage handling to travelers
• Perform any additional duties assigned by supervisor or facility manager

Skills

Customer Service

English Language

Adaptability

Judgment

Professionalism

Education

High School Diploma or equivalent

Job description

Requisition ID: 2026-59044

Location: US-OR-PORTLAND

Location Name: 98929 - PDX - AIRSIDE SHUTTLE

Address 2: 9993 NE AIRPORT WAY

City: PORTLAND

State/Province: OR

Postal Code: 97220

JobLocation Header: PORTLAND OR United States

Position Type: Seasonal

Category: Customer Service/Support

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

• Transfer luggage on and off of shuttle buses as travelers arrive and depart


• Ensure travelers follow the correct path into the terminal or onto the shuttle buses


• Comply with all safety, security, quality standards and procedures by SP+ Transportation and by regulatory authorities


• Assist customers within the facility or as directed by the facility manager/supervisor


• Resolve customer complaints independently or with the aid of a supervisor


• Maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts


• Ensure highest level of customer service when providing baggage handling services to travelers


• Perform any additional duties assigned by supervisor or facility manager

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service: Maintains positive attitude. Responds to requests for service and assistance.

Education/Experience: High School Diploma or a combination of experience and education.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Professionalism: Reacts well under pressure.

Language/Communication Ability: Ability to read, write and interpret the English language. Ability to respond to common inquiries or complaints from customers. Speaks clearly; Listens and gets clarification; Responds well to questions. Writes clearly and informatively; Able to read and interpret written information.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to loud.


• The exposure level in the work environment to vehicle emissions is moderate to high.


• The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.


• The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.


• The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Salary Range: $20.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-OR-PORTLAND