Backwaiter

P.F. Chang's China Bistro, Inc.; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

401(k) retirement plan (hours worked)

Medical, dental and vision insurance (

Paid sick leave

Job summary

P.F. Chang's China Bistro, Inc. is hiring Backwaiters to support restaurant operations by delivering meals promptly and courteously, helping maintain dining room cleanliness, and keeping service stations well stocked. Training is provided, with opportunities for advancement in a fast-paced Pan-Asian dining setting.

The role emphasizes excellent guest service, teamwork, and adherence to safety procedures while supporting greeting, seating, phones, and beverag e service as needed.

Qualifications

• No prior experience required; training is provided.
• Must be at least 18 years old.
• Food Handler’s Card required where applicable.

Responsibilities

• Deliver food to guests promptly and courteously.
• Monitor expo line and assist with dine-in service.
• Clear and sanitize tables; maintain service stations.
• Transport dirty dishes to dishwashing area and restock stations.
• Operate basic kitchen equipment and POS systems.
• Greet and assist guests; support with takeout orders as needed.
• Assist with beverage preparation and responsible alcohol service when required.

Skills

Multitasking

Customer service

Teamwork

Calm under pressure

Job description

P.F. Chang's Pay Range (based on experience): $2.13 / hour + tips

Benefits we offer for this position:

• All team members: Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• For qualifying team members: 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly

Backwaiters.

Job Summary

The Backwaiter is responsible for supporting restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations. All team members must provide excellent customer service to ensure exceptional guest experiences.

Job Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Job Requirements

• No prior experience required—training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler’s Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!