Backwaiter

P.F. Chang's; Richmond (VA); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Opportunities for advancement

Discounted meals

Employee referral program

Exclusive team member discounts

401(k) retirement plan

Medical, dental and vision insurance

Paid sick leave

Job summary

An established industry player is seeking enthusiastic Backwaiters to join their dynamic team. In this vital role, you will support restaurant operations by delivering food promptly and ensuring a clean and welcoming environment for guests. With a focus on exceptional customer service, you will play a key part in creating memorable dining experiences. This position offers flexible scheduling, competitive pay, and opportunities for advancement within the company. If you are passionate about food and service and thrive in a fast-paced environment, this is the perfect opportunity for you to grow and celebrate life with a dedicated team.

Qualifications

• No prior experience required; training is provided.
• Must be at least 18 years old and possess a Food Handler’s Card.

Responsibilities

• Deliver food to guests efficiently and ensure requests are met.
• Clear and sanitize tables, and assist with dining room cleanliness.
• Interact courteously with guests and support beverage preparation.

Skills

Multitasking

Communication Skills

Customer Service

Education

High School Diploma or equivalent

Tools

POS Systems

Kitchen Equipment

Job description

P.F. Chang's Pay Range (based on experience): $2.13 / hour + tips

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts. Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly Backwaiters.

Job Summary:

The Backwaiter is responsible for supporting restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations. All team members must provide excellent customer service to ensure exceptional guest experiences.

Job Responsibilities:

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Job Requirements:

• No prior experience required—training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler’s Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

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