Backwaiter

P.F. Chang's; Grand Rapids (MI); On-site; USD 8,300 - 14,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

On-the-job training

Advancement from within

Discounted meals

Referral program

Team member discounts

Holidays off (Thanksgiving/Christmas)

Job summary

P.F. Chang's China Bistro is hiring a Backwaiter to support restaurant operations by delivering food promptly, assisting with dining room cleanliness, and maintaining service stations.

All team members provide excellent customer service to contribute to exceptional guest experiences. Responsibilities include delivering food, monitoring the expo, clearing tables, restocking stations, operating coffee and beverage equipment, and assisting with greeting and takeout tasks.

Qualifications

• No prior experience required; training provided.
• Must be at least 18 years old.
• Food Handler's Card where applicable.
• Stand, reach, bend, balance, and lift up to 30 lbs repeatedly.
• Strong multitasking in a fast-paced, team environment.
• Excellent communication and composure under pressure.

Responsibilities

• Deliver food to guests promptly and courteously.
• Monitor expo line, run trays for dine-in, assist guests with questions.
• Clear and sanitize tables, seating, and floors per standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment (coffee, iced tea machines, POS).
• Interact courteously with guests and report issues to managers.
• Follow policies, dress code, and safety procedures.
• Assist with greeting, seating, phones, and takeout orders when needed.
• Support beverage prep and responsible alcohol service when required.

Skills

Customer service

Multitasking

Communication

Teamwork

Job description

P.F. Chang's Pay Range (based on experience): $5.49 / hour + tips

Benefits we offer for this position:

• All team members: Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement - we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• For qualifying team members:
  • 401(k) retirement plan (based on hours worked)
  • Medical, dental and vision insurance (based on hours worked)
  • Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly

Job Summary

The Backwaiter is responsible for supporting restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations. All team members must provide excellent customer service to ensure exceptional guest experiences.

Job Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Job Requirements

• No prior experience required - training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler's Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Why work for us?

Because it's more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!