Backstage Captain, Queens Place - Full Time

Bloomingdale's Inc.; Elmhurst (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's Inc. is seeking a Backstage Captain, Queens Place, a full-time, customer-focused role based in Elmhurst, NY. You will help drive sales through omni-channel initiatives, coach team members, and ensure excellent service on the sales floor.

As a key brand ambassador, you will oversee tasks, assist with merchandising, and promote Macy's app while ensuring a positive, inclusive shopping experience for all customers. Join Macy's dynamic team today.

Qualifications

• 1–2 years of direct retail experience preferred.
• Strong customer service focus and ability to resolve issues.
• Able to communicate clearly with customers and colleagues.

Responsibilities

• Fulfill customer orders and assist on the selling floor.
• Lead colleagues in executing assigned tasks and upholding store standards.
• Provide fast, friendly service and promote Macy's mobile app to customers.
• Assist with merchandising and product flow on the floor.
• Support opening/closing procedures and cash handling as needed.

Skills

Retail experience

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Job description

Backstage Captain, Queens Place - Full Time

Elmhurst, NY, United States

Job Description

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues.Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• 1-2 years of direct retail experience preferred
• High school diploma or equivalent

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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Job Info

• Job Identification REQ_800115
• Job Category Stores
• Posting Date 08/16/2026, 10:27 PM
• Job Schedule Full time
• Locations 88-01 Queens Blvd, Elmhurst, NY, 11373, US
• Additional Information * based on job, location, and schedule