Backroom / Flow

Winners Merchants International, L.P.; Concord (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) match

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Disability

Scholarship program

Job summary

HomeGoods, part of the TJX Companies, is seeking a store associate at our Concord, NC location. You will excel in customer service, assist with transactions, promote loyalty programs, and help keep the sales floor organized and inviting. This role requires flexibility, teamwork, and strong communication to support a busy retail environment.

Experience in retail customer service is preferred. The position offers benefits and a path to growth within a Fortune 100 company known for its diversity

Qualifications

• Excellent customer service skills and ability to engage with customers.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Able to multitask in a fast-paced retail environment.
• Works well with peers and supervisors and adheres to policies.

Responsibilities

• Rings customer purchases and returns accurately per procedures.
• Promotes credit and loyalty programs to customers.
• Maintains merchandising standards and prepares merchandise for the floor.
• Participates in safety and loss prevention programs.
• Supports store recovery, cleanliness, and proper operations throughout the day.
• Adheres to labor laws, policies, and procedures.

Skills

Customer service

Flexibility

Communication

Multi-tasking

Attention to detail

Teamwork

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeProvides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

8050 Concord Mills Blvd

Location

USA HomeGoods Store 0152 Concord NC

Pay

This position has a starting pay range of USD $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.