Background Specialist

DK Security; Kentwood (MI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

401K/403b Plan

Pet Insurance

Job summary

DK Security is seeking a Background Specialist to serve as the primary contact for clients, handling background screenings and account access. This full-time, in-office role requires strong customer service and meticulous data handling in a fast-paced environment.

You will process screening requests, troubleshoot login issues, create new user accounts, and coordinate fingerprinting services while maintaining professional communication with clients and internal teams in Michigan.

Qualifications

• Must have strong customer service skills and problem solving ability.
• Attention to detail is essential for accurate background data entry.
• Proficiency with spreadsheets and word processing is required.

Responsibilities

• Process and manage third-party background screening requests.
• Develop and maintain relationships with prospective and existing clients.
• Troubleshoot account setup issues and provide timely resolution to client concerns.
• Serve as a primary point of contact for client communications and support.
• Coordinate fingerprinting services and assist clients throughout enrollment.

Skills

Customer service

Problem solving

Attention to detail

Typing / data entry

Microsoft Office

Education

High School Diploma or GED

Job description

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

Scope: DK Security's Background and Investigations Department plays a critical role within the organization, supporting a core component of the company's business model. As a Background Specialist, you would serve as a primary point of contact for clients, providing clear and professional communication regarding requested background screenings. Responsibilities include assisting clients with account-related issues, troubleshooting login and system access concerns, creating new user accounts for prospective and existing clients, and facilitating additional account access as needed. This role requires strong customer service, problem-solving abilities, and attention to detail to ensure an efficient and seamless client experience.

TITLE: Background Specialist

PAY RATE: $18-21/hour starting pay with room to grow!

SCHEDULE: 0830-1700 Monday-Friday (40 hpw w/unpaid 30-minute lunch break)

This is a Full-Time hourly position.

This position is fully in-office only. There is no remote or work-from-home option for this position.

CORE COMPUTER SKILLS AND EXPERIENCE WITH TYPING DATA INTO SPREADSHEETS AND WORD PROCESSORS IS REQUIRED FOR THIS POSITION!

Responsibilities

Prior experience in security field work is highly preferred.

• Process and manage third-party background screening requests.


• Develop and maintain relationships with prospective and existing clients.


• Troubleshoot account setup issues and provide timely resolution to client concerns.


• Serve as a primary point of contact for client communications and support.


• Coordinate fingerprinting services and assist clients throughout the enrollment process.


• Other duties as assigned.

Minimum Qualifications

• Must be at least 18 years of age or older.


• Must be able to provide an education document proving completion of High School or a GED.


• Must have a valid driver's license and reliable transportation.


• Must not have more than 2 at-fault accidents or 3 moving violations on their driving record from the last 3 years.


• Must be able to clearly speak, comprehend, read, and write in the English language.


• Must not have been convicted of any felonies, nor have any misdemeanor convictions for crimes of moral turpitude (assaults, weapons, theft, fraud, and drug related crimes).


• Must be familiar and comfortable with using a computer mouse, keyboard, and a multiple monitor setup.


• Must be capable of creating and maintaining spreadsheets and documents in Microsoft Office.


• Must be able to comply to our corporate appearance and grooming policy and have good personal hygiene.


• Must possess excellent customer service skills and be able to create a friendly and welcoming environment for their co-workers and our visitors.


• Must be able to pay attention to details and remain calm and focused for long periods of time.


• Must be able to sit, stand or walk for the duration of the shift, including walking long distances, and possibly up and down stairs.


• Must be able to occasionally lift up to 50 pound

Education Requirements (All)

• High School Diploma or GED

Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.

• E-Verify Participation Poster


• Family and Medical Leave Act (FMLA)


• Employee Polygraph Protection Act (EPPA)


• Immigrant and Employee Rights – Right to Work


• Equal Employment Opportunity – Workplace Discrimination is Illegal

• Medical Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Short Term Disability


• Long Term Disability


• 401K/403b Plan


• Pet Insurance