Back Office - CPHW-I / Medical Assistant-I

Unicare Community Health Center Inc, Recruiter; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Unicare Community Health Center Inc. seeks a Comprehensive Prenatal Health Worker I to support prenatal patients with interviews, assessments, care plans, nutrition guidance, education and referrals. This role involves bilingual intake, chart documentation, and coordinating Medi-Cal processes.

Responsibilities include case management, cross-location coverage, and attending CPSP trainings to improve program outcomes. Strong communication and flexibility are essential to serve diverse communities.

Qualifications

• High school diploma or GED required; MA certificate required.
• Current Basic Life Support (BLS) required.
• Zero to two years of experience in a community health center setting.
• Certification as a community health worker preferred.
• Bilingual in English/Spanish required.
• Comprehensive knowledge of prenatal care in outpatient settings.

Responsibilities

• Conducts face-to-face interviews with prenatal patients and screens for presumptive eligibility.
• Facilitates access to services and expands patient access into programs.
• Documents patient interactions in charts and billing records.
• Manages intake packets in English/Spanish and coordinates appointments.
• Assists patients with Medi-Cal forms and follow-up on missed appointments.
• Orders prenatal forms and faxes enrollment summaries to the state.
• Travel to other clinic locations for cross-coverage support.
• Participates in CPSP County program trainings.

Skills

Communication skills

Bilingual English/Spanish

Flexibility

Self-direction

Education

High school diploma or GED

Medical Assistant certificate

Basic Life Support

Community health worker certification preferred

Job description

Job Summary

The Comprehensive Prenatal Health Worker I (CPHW I) provides support services, ongoing orientations, assessments, care plan development, appropriate nutrition, health education and psychosocial interventions and referral when needed, to UCHC’s prenatal patients.

Duties/Responsibilities:

• Conducts face-to face interviews with all prenatal patients, screens patients for presumptive eligibility (PE) and issuing of PE card if eligible; Issues the 2nd good thru extension for patients.
• Identify opportunities and facilitate efforts to expand service or increase patient access into programs.
• Assures client charts are documented whenever telephone & face-to-face contact is made.
• Codes all super bills accordingly to type of visit and signs all chart entries using legal signature and title.
• Provides ongoing orientation, assessments, classes and makes the appropriate referrals when needed to our prenatal patients.
• Prepares all Intake packets English/Spanish and makes sure all appointments have been given to patient accordingly. i.e., Intake, Initial, Medi-Cal, etc.
• Assist patients in completing Medi-Cal forms (application) and follow-up on no show/missed appointments.
• Orders all prenatal forms as needed and fax weekly PE enrollment Summary Forms to the state.
• Fax weekly schedules to Medi-Cal worker and advocate for patients with the Medi-Cal worker.
• Case management of the prenatal program, which includes reviewing all prenatal charts after each clinic visit with the provider, as well as reviewing each chart the day before the visit with the provider. This is to assure that all procedures, tests, etc. that the provider has ordered have been done and lab results have been received on a timely manner.
• Attends recommended job-related trainings provided by the CPSP County program.

Non-Essential Functions

• As directed by the Associate Medical Director/Director of Women's Health, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Must have reliable transportation.

Qualifications

• High school diploma or GED required.
• Medical Assistant (MA) certificate required.
• Current Basic Life Support.
• Zero (0) to two (2) years of experience in a community health center setting.
• Certification as a community health worker preferred.
• Requires a comprehensive knowledge of prenatal care in outpatient settings.
• Bilingual in English/Spanish required.

Knowledge, Skills, and Abilities

• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Possess personal qualities of integrity, credibility, and commitment to corporate mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities.
• Maintain current knowledge of policies and procedures as they relate to safe work practices.
• Follow all safety procedures and report unsafe conditions.
• Follow all infection control procedures including blood-borne pathogen protocols
• Ability to work with a diverse population.
• Willing to work flexible hours, including evening and/or weekends.
• Must be self-directed and work productively with minimal supervision.
• Good communication skills are necessary.

Physical Requirements and Environmental Conditions

• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling objects up to 25 lbs.
• Frequent wrist, hand and finger dexterity to perform fine motor function without tremor.
• Full range of body motion including twisting body, pushing, and pulling.
• Position requires light to moderate work with 25 lb. maximum weight to lift and carry.
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.

Working Conditions

• Non-Ionizing Radiation (microwaves, sun)
• Hazardous Exposure (chemical [E.G. Latex] and infectious)

Work Schedule

• You will generally be scheduled to work each day Monday through Friday, with starting times each day varying between 8:00 a.m. and 9:00 a.m. and ending time between 5:00 p.m. and 6:00 p.m., as required to meet the operational needs of the company. There will be occasional Saturdays as needed.

You will need to travel to other clinic locations as needed for cross coverage support.

Our Mission

The mission of Unicare is to be a community health care organization that treats everyone with dignity, respect and cultural sensitivity to help create an environment in which all can prosper.