Back of House Supervisor - St Augustine

Pet Paradise; Saint Augustine (FL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Opportunity for advancement

Complimentary Pet Day Camp

Discounted Veterinary Care

Paid Time Off

401(k) Savings Plan with Company Match

Health, Dental, and Vision Insurance

Job summary

Pet Paradise is looking for a Resort Supervisor in Saint Augustine, Florida. This role involves supervising a team, ensuring the cleanliness and care of all guests, and facilitating training programs for staff.

The ideal candidate will have strong organizational skills and prior supervisory experience while being comfortable caring for pets of various sizes. The position offers a starting rate of $16.00/hour with growth opportunities and various benefits including health insurance and paid time off.

Qualifications

• This role requires significant physical labor including pet handling and cleaning.
• Prior supervisory experience is highly preferred.
• Flexibility with scheduling including nights and weekends is vital.

Responsibilities

• Supervise Resort Associates and Playtime Coordinators.
• Assist with training employees and conducting performance reviews.
• Maintain cleanliness of areas and care for guests.

Skills

Strong organizational skills

Cash management skills

Sales skills

Exceptional communication skills

Interpersonal skills

Education

High school diploma or GED

Job description

Pet Paradise is looking for “pet people” with leadership experience and growth potential to fill our open Resort Supervisor position.

Starting Rate: $16.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS

• Opportunity for advancement! You will be eligible to apply for:
  • Our Unleashed Leadership Academy, where you'll receive hands‑on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
  • Our Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
  • Our Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non‑holidays)
• On‑demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full‑time and part‑time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full‑time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR RESORT SUPERVISOR INCLUDE

• Providing direct supervision of our Resort Associates and Playtime Coordinators including leading, training, and coaching associates based on company standards, policies, and guidelines
• Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews
• Reporting and documenting any potential hazards or behavioral problems involving guests or employees to the management team
• Maintaining cleanliness of suites and guest areas and feeding, exercising, and providing daily care for all guests
• Responsible for assisting new and existing team members in completing their required LMS courses and training guides
• Performing additional duties as required by the management team

QUALIFICATIONS TO BE A RESORT SUPERVISOR

• This position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of the suites
• Strong organizational, cash management, and sales skills
• Prior supervisory experience highly preferred
• Comfortable leading by example, including ‘hands‑on’ task management
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Exceptional communication and interpersonal skills
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver's license and ability to pass criminal background check

EDUCATION AND EXPERIENCE

High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.