BA Manager (Local to IL)

Sonoma Consulting Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology consulting firm in Chicago seeks an IT Manager for Business Analysis and Quality Assurance. This full-time role involves leading a team to enhance CRM and Digital Applications through excellent user experience and quality assurance. Candidates must possess strong communication skills, experience in Agile methodologies, and a Bachelor’s degree. The position requires collaboration with stakeholders and ensuring alignment with business objectives while managing team performance and processes.

Qualifications

• Excellent communication skills in listening, speaking and writing.
• Experience in Agile methodologies and leading Scrums.
• Highly developed management skills in synthesizing information.

Responsibilities

• Oversee the daily operations of the BA/QA team.
• Provide leadership and strategy for the organization.
• Manage a team of Business Analysts, Quality Analysts, and Salesforce Admins.

Skills

Communication Skills

Business Acumen

Team Player

Problem Solving

Attention to Detail

Agile Methodologies

Education

Bachelor’s degree

Relevant graduate degree or MBA

Tools

Salesforce

AWS

Azure

Workday

Job description

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world’s leading companies to help them build innovative businesses that keep them one step closer to their customers and one step ahead of the competition. We offer a meaningful work environment for employees, attractive and interesting engagements for consultants, and cutting-edge digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or small, Halo Group knows that by combining the highest quality talent with our unwavering support, we will become an invaluable extension of the team. Halo Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all areas of product/project governance, UX/UI, multi-platform applications, quality assurance/testing, cloud computing, and data analytics.

Since its inception, Halo Group has been recognized for numerous awards, including:

• INC 5000
• Future 50
• 101 Best and Brightest
• Michigan 50 Companies to Watch
• Goldline Research - “Most Dependable Companies”
• Ernst & Young - “Entrepreneur of the Year” Finalist

Job Description

Job Description:
The Position
The IT Manager Business Analysis and Quality Assurance (BA/QA) operates as the spokesperson for the business use cases, product evolutions, user experience and quality for our core CRM and Digital Applications. The Manager leads the full understanding of the business needs and requirements, using current methodologies and techniques. The Manager ensures that the user experience is maximized by embedding great user interfaces, platforms such as mobile and ensuring that quality of the system at the technical and user-level meet expectations. In order to do so, the Manager leads resources, inclusive of a team that may be comprised of colleagues and/or 3rd party resources. The Manager continues to cultivate trusting and productive relationships with stakeholders, users, team members. The Manager will work closely with the product owners from the business side.

Specific responsibilities
Oversee the daily operations of the Business Analysis and Quality Assurance team, providing leadership, coaching, workforce management and strategy for this part of the organization. Ensure that processes and tools are available to facilitate the team’s workings.
Establish, implement and manage the applicable parts of a comprehensive software development lifecycle to achieve great IT applications that provide a superb user experience, produce results in terms of effectiveness and efficiency. Measurement of success will be expressed in Key Performance Indicators such as user/customer satisfaction, error rate, degree of business process coverage, etc.
Relate business needs and IT requirements in ways that solve issues, create value propositions and show alignment with firm objectives and priorities.
Manage team of full-time and sourced staff professionals, with roles that range from Business Analysts, Quality Analysts, Salesforce Admins and Functional Architects. Lead by example to create and maintain a cultural attributes of respect, results and quality as well as trust, communication and team work.
Assist Director in vendor management, budgeting, governance and compliance tasks.
Work closely with the Director on staff and staffing matters, provide input in initiative priorities and the portfolio of application related work, provide a formal weekly update on progress, status, people, risks and issues.
In dialog with the Director and the Director’s team, produce on going and initiative based stakeholder management plans and execute the relevant portions to ensure continued proximity of IT leadership with other parts of the business.
Translate and delegate work, making sure that team expectations are set, use firm standards and where needed enrich these to achieve clear objectives for the teams and team members.

Qualifications

Qualifications:
Personal Attributes & Competencies
Excellent communication skills; listening, speaking, writing.
Demonstrates strong business acumen combined with creativity.
Knowledge and experience of the business and its intricacies and an ability to communicate in business terms.
Strategic thinker, yet pragmatic in how strategy needs to be turned into initiatives.
Team player, values input and contribution of team members.
Ability to identify and analyze complex issues and problems and quickly recommend and implement appropriate solutions.
Demonstrates initiative, resourcefulness, innovation, and dependability.
Demonstrates ability to take independent action and proceed beyond directive.
Excellent attention to detail.
Flexible. Responds well to last minute changes and requests.
Qualifications & Experience
Bachelor’s degree required; relevant graduate degree or MBA preferred.
Experience in Agile methodologies; leading Scrums, coaching teams as so to ensure adoptions and sustainability of Agile methods
Experience in managing clients and/or stakeholders throughout IT and change initiatives
Highly developed management skills; able to synthesize information; able to present material in an organized and clear manner
The ability to work with a number of constituencies on simultaneous projects
Understand and knowledge of organizational structures, organizational development and change management approaches; experience in articulating functional changes; experience in ensuring proper documentation; experience in collaboration with change management and training teams
Familiarity with Salesforce and force.com technology and eco-system as well as other cloud based application systems such as Workday, AWS, Azure and BOX
Experience in operating in an environment where understanding of consumer technology usage and the effect it has on enterprise IT affected approach and success
Experience with mobile custom application creation and management for external clients and internal users.

Additional Information

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
This is a Full-Time / Permanent job opportunity.
Only for US Citizen and Green Card Holder, EAD Holder, Canadian Citizen
** All your information will be kept confidential according to EEO guidelines.

Titles: BA Manager, IT BA Manager, Manager, Project Manager,