B2B Onboarding & Partnerships Director

CryptoproNetwork; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

OG.com, part of Crypto.com, is seeking a Business Operations Manager or Director to own and scale B2B onboarding, contract listing, and partnerships. This role sits at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move from signed agreement to launch.

You’ll lead onboarding, streamline workflows, and act as trusted partner to B2B clients. The ideal candidate solves ambiguous problems, communicates with judgment, and drives process

Qualifications

• 5+ years in business operations, onboarding, or strategic operations in fintech or regulated markets.
• Direct exposure to institutional clients is required.
• Experience with CFTC-regulated entities or similar market structures is highly valued.
• Crypto or digital assets experience is welcome.

Responsibilities

• Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
• Serve as the primary operational contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
• Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience.
• Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation.
• Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
• Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
• Represent OG.com in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility. Build strong client relationships, anticipate operational risks, and resolve issues before they elevate.
• Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables.

Skills

Stakeholder management

Communication

Onboarding

Job description

OG.com, part of Crypto.com, is seeking a Business Operations Manager or Director to own and scale B2B onboarding, contract listing, and partnerships. This role sits at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move from signed agreement to launch.

You’ll lead onboarding, streamline workflows, and act as trusted partner to B2B clients. The ideal candidate solves ambiguous problems, communicates with judgment, and drives process