B2B Billing & Collections Specialist

CORT; Olde West Chester (OH); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading transition services provider based in Ohio is seeking a full-time Accounts Receivable Collections and Support Specialist. The role involves building customer relationships and managing collections for commercial accounts. Candidates should have 2-3 years of relevant experience and a high school diploma. The position offers a hybrid working arrangement after training, with excellent benefits including health insurance and a 401(k) plan.

Benefits

Comprehensive health insurance

401(k) retirement plan

Paid vacation and sick days

Tuition reimbursement

Employee discounts

Qualifications

• 2–3 years of experience in accounting/collection or customer service.
• Experience with commercial collections preferred.
• Strong active listening and communication skills.

Responsibilities

• Review, adjust, reconcile and send monthly invoices to customers.
• Contact customers to secure payment for overdue invoices.
• Prepare monthly collection reports for management.

Skills

Customer relationship building

Communication

Negotiation

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support. The primary responsibility is to review and adjust client invoices for accuracy and to manage delinquencies over 30 days within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This includes resolving all billing and collection issues while providing excellent customer service to both internal and external customers. During the training period, this is an onsite role that reports to the office each day; after training, a hybrid schedule with 3 days in office and 2 days from home is available.

Schedule: Monday–Friday 8:00 am to 4:30 pm

What We Offer

• Hourly pay rate; weekly pay; paid training; 40 hours/week
• Promote-from-within culture
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks

Responsibilities

• Review, adjust, reconcile and send monthly invoices to assigned commercial account customers
• Contact customers by telephone and email to determine reasons for overdue payments and secure payment of outstanding invoices; communicate with districts and escalate collection issues as appropriate to resolve
• Determine proper payment allocation as required or requested by A/R processing personnel
• Resolve short payment discrepancies that customers claim when making payment
• Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately
• Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice
• Resolve and clear credit balance invoices before such invoices age 60 days
• Prepare monthly collection reports to be submitted to Management

Qualifications

• 2–3 years or more of accounting/collection or customer service experience; collections experience preferred
• Commercial collections experience is ideal
• High school diploma or equivalent
• Knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations
• Basic math and analytical skills
• Excellent communication and negotiation skills; ability to communicate clearly and concisely, both orally and in writing, with emphasis on telephone etiquette
• Ability to multi-task and prioritize while communicating with customers
• Strong active listening, telephone, and professional email communication skills
• Solid PC skills with working knowledge of Outlook, Windows, Word and Excel
• Average keyboarding speed with a high level of accuracy

About CORT

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

For more information, visit https://www.cort.com.

Working for CORT

For more information on careers at CORT, visit https://careers.cort.com/

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants, including those with criminal history records. Check your city government website for specific fair chance hiring information. CORT participates in the E-Verify program. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment visas at this time.

EEO/AA Employer/Vets/Disability

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the position being filled or a high volume of applicants, this job advertisement will be removed.

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