Primary Responsibilities
Cloud Operations and Engineering
- Maintain and implement cloud resources in the Tolling Azure environment.
- Ensure compliance with Virginia government policies regarding security, IAM, network controls, and cost governance.
- Maintain and improve infrastructure documentation, naming conventions, tagging standards, and cloud governance artifacts.
- Assist with access reviews, role assignments, and least‑privilege IAM evaluations.
- Manage vendor‑required updates and ensure compatibility.
- Implement fault‑tolerant and highly available Azure solutions.
Monitoring, Troubleshooting, and Diagnostics
- Monitor Azure services and application workloads to ensure uptime and availability.
- Troubleshoot issues related to connectivity, access, security, application performance, and service degradation.
- Perform diagnostic deep‑dives using logs, metrics, traces, Azure Monitor, and Log Analytics.
- Analyze and tune system/application performance.
Operational Support
- Participate in daily/weekly operational cycles including pattern monitoring, incident reviews, and maintenance readiness checks.
- Triage production issues, ensure timely resolution, and document root‑cause findings.
- Execute and support off‑hours work as needed.
- Define change requests, detailed implementation plans, and roll‑back procedures.
Technical Development and Compliance
- Understand end‑to‑end data flows across tolling systems, roadways data, financial transactions, and reporting tools.
- Support optimization of integrations and data movement.
- Apply PCI or other regulatory compliance requirements when evaluating system behavior and logging patterns.
- Manage key vaults, passwords, certificates, and secure credential storage.
Collaboration and Communication
- Work directly with architects, engineers, managers, and cross‑functional teams to use Azure services effectively.
- Provide best‑practice guidance related to SaaS, Paas, and IaaS.
- Communicate clearly in written and verbal form with internal and external stakeholders.
- Support multiple concurrent projects of complex technical scope.
Qualifications
- Minimum 3 years of experience with Microsoft Azure services.
- Minimum 3 years experience supporting VDOT /E‑ZPass Virginia tolling applications, infrastructure, and cloud workloads, including hands‑on diagnostic work with transaction flows, roadway sensor data ingestion, and tolling application performance tuning.
- Bachelor’s degree in computer science, information systems, or equivalent experience.
- Demonstrated ability to communicate requirements and design concepts clearly.
- Experience working in Windows environments.
- Implementing Rubrik backup & recovery for Azure IaaS/PaaS, including policy sets, snapshot lifecycle tuning, and DR validation.
- Experience with Office 365 services and administering Single Sign‑On (SSO) including Entra ID.
- Experience administering Secret Server privileged access vaults including credential rotation, vault workflow troubleshooting, and integration with Azure workloads.
- Solid scripting experience (PowerShell and/or Python).
- Ability to create network and system topology documentation.
- Experience with Azure Virtual Desktops.
- Office 365 services and Power Apps.
Special Instructions
- Position requires a fingerprint‑based background check.
- Continued education is expected at the contractor’s own expense to stay current with VDOT technologies.
Skill Matrix:
- Microsoft Windows environments (2019+) Required 5 Years
- Server infrastructure, protocols, firewalls, certificates, load balancers Required 2 Years
- Support of VDOT / E‑ZPass Virginia tolling applications, infrastructure, and cloud workloads Required 3 Years
- Networking, server administration (Windows/Linux), databases, cloud environments Required 2 Years
- Implementing Rubrik backup & recovery for Azure IaaS/PaaS Required 2 Years
- Scripting with PowerShell/Python Required 2 Years
- Continuous integration tools (Azure DevOps, Jenkins, Git, TFS) Desired 1 Years
- Administration of SecretServer privileged access vaults. Required 2 Years
- Office 365 and Power Apps platforms Required 1 Years
- Infrastructure as Code (Terraform or equivalent) Desired 1 Years
- Experience with PCI or similar compliance frameworks Required 1 Years
- Key Vault, secrets and certificate management Desired 1 Years
- Single Sign On and identity administration (Entra ID) Required 1 Years
- Azure certification (AZ 104, AZ 305, or similar) Desired 1 Years
- Experience with enterprise governance models Required 1 Years
- Experience analyzing cloud cost trends and delivering cost optimization recommendations Desired 1 Years
Benefits at IntelliBee
- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.