AWS Operations Engineer: Cloud Infra & Automation

Amazon Web Services (AWS); Dallas (TX); Sur place; USD 79 000 - 138 000; Plein temps

Résumé du poste

Amazon.com Services LLC in Dallas, TX is seeking a Cloud Support Engineer to troubleshoot complex enterprise environments and support fleets of server instances across AWS regions.

The role emphasizes collaboration with enterprise customers, automation via CloudFormation, and building internal utilities to operate safely at speed and scale. Strong OS, scripting, and customer-service background are essential.

Qualifications

• 6+ months of software development with object oriented language experience
• 6+ months of scripting language experience
• 6+ months of network and operating system support experience
• Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
• 3+ years of customer service, or 2+ years of technical support experience

Responsabilités

• Troubleshoot and solve challenging operational issues in a complex enterprise environment.
• Supporting fleets of server instances interacting with multiple services across several AWS regions.
• Work directly with technical teams from AWS enterprise customers and partners to provide unique solutions to our customers' individual needs for their application deployment.
• Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
• Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
• Leverage experiences to provide the voice of the customer to internal AWS teams.
• Drive customer communication during critical events.
• Create tutorials, how-to videos, and other technical articles for the AWS customer community.
• Work on critical, highly complex customer incidents that span multiple AWS services.

Connaissances

Object oriented programming

Scripting languages

Network & OS support

Customer service experience

Formation

Bachelor's degree in computer science or equivalent

Bachelor's degree in engineering or IT related discipline

Outils

Ruby

Bash

PowerShell

Python

Java

C++

C#

Linux

Windows

VMware

Xen

Description du poste

Amazon.com Services LLC in Dallas, TX is seeking a Cloud Support Engineer to troubleshoot complex enterprise environments and support fleets of server instances across AWS regions.

The role emphasizes collaboration with enterprise customers, automation via CloudFormation, and building internal utilities to operate safely at speed and scale. Strong OS, scripting, and customer-service background are essential.