Awake Overnight Shift Supervisor

The Arc, Oneida-Lewis Chapter; City of Utica (NY); On-site; USD 52,000 - 62,000; Full time

Job summary

The Arc, Oneida-Lewis Chapter in Utica, NY seeks an Overnight Shift Supervisor to lead Awake Overnight Direct Support Professionals, ensure adherence to policies, and coordinate training and safety procedures across residences. The role requires effective communication, problem solving, and punctual reporting.

Responsibilities include training staff, performing unannounced site visits, and coordinating coverage for overnight shifts while maintaining medication administration and incident

Qualifications

• Ability to work independently and as part of a team.
• Flexibility to work evenings and nights.
• Strong communication with diverse stakeholders.
• Ability to travel to assigned sites.
• Must obtain OPWDD Medication Certification and CPR/First Aid.
• Complete SCIP‑R/PROMOTE training and OPWDD trainings as required.
• Experience training Direct Support Professionals.

Responsibilities

• Promote and adhere to all elements of the Agency's CQL outcomes and Core Values and demonstrate knowledge and commitment to the Arc's Mission.
• Ensure protection from abuse, neglect, mistreatment and exploitation in regard to the health, safety, comfort, and well‑being for the people we support by adhering to all related policies.
• Effectively train new Direct Support Professionals who work the awake overnight shift on the routine and responsibilities of the residence. Provide ongoing training and guidance to all staff who work the awake overnight shift, as needed, to include utilizing agency computer‑based training.
• Conduct unannounced visits at residences to ensure that awake overnight staff are completing and documenting required responsibilities. Provide immediate feedback and/or redirection as required, documenting the discussion and forwarding to appropriate supervisory staff.
• In the event of a situation requiring the immediate replacement of an awake overnight staff, the Awake Overnight Supervisor may be required to provide coverage up to completing the remainder of the shift.
• Report issues with staff, people we support, maintenance and safety concerns to the IRA Program Coordinator and Assistant Director by the next business day.
• Conduct quality assurance checks by reviewing awake overnight documentation logs for accuracy and follow up on any discrepancies in writing to appropriate supervisory staff.
• Provide input regarding the job performance of the Direct Support Professionals who work the awake overnight position to the Program Coordinator for the purpose of the Employee Appraisal process.
• Assist in conducting third shift and early first shift fire drills, as per fire drill schedule and consistent with regulatory requirements.
• Provide transport to people we support for medical care, or relieve the regular staff member of the residence to transport.
• Assume responsibility for assuring proper notification of emergencies occurring overnight, following on‑call guidelines and the direction of the administrator on‑call.
• Provide assistance to people we support as situations arise, per treatment plan; ensuring the level of assistance is appropriate to the individual's need in all situations.
• Successfully complete and maintain medication administration as required, completing all related documentation.
• Assure that the rights of each person we support are upheld and report any violations to the Administrative Team.
• Adhere to the regulations contained in Part 624.4 and report any violations to onsite personnel.
• Develop and maintain positive and professional relationships with the people we support, their families, friends, and neighbors.
• Provide leadership to, and work alongside Direct Support Professionals.
• Act as a role model for the people we support, other Direct Support Professionals and members of the community.
• Advocate for the people we support and their rights when appropriate.
• Respect the privacy of people we support by the appropriate use of written and verbal information and follow all agency and OPWDD guidelines regarding confidentiality.
• Respond to sensitive matters and/or situations with discretion and professionalism.
• Demonstrate knowledge of person‑centered excellence and personal outcome.
• Promote and adhere to all elements of the Agency's Corporate Compliance and HIPAA.
• Maintain and promote confidentiality in accordance with agency standards.
• Comply with all aspects of the Agency's Safety program.
• Serve on agency committees as required.
• Attend meetings as dictated by your job responsibilities and/or as required.
• Attend and complete all mandatory training and certifications.
• Adhere to scheduled hours and submit completed timesheets to supervisor on time each payroll period.

Skills

Communication skills

Staff training

Team collaboration

Adaptability

Microsoft Office

Education

High School diploma or equivalent

Three years of relevant experience

Valid New York State driver’s license

Tools

Agency LMS

Medication administration training

Job description

General Statement of Duties

Under direction of the Associate Director of Residential Services, the Overnight Shift Supervisor ensures the Residence Counselors and other Direct Support Professionals on the awake overnight shift are trained and working in accordance with their job descriptions, including site‑specific awake overnight responsibilities.

Distinguishing Features

The incumbent must possess excellent interpersonal verbal communication skills, interact positively with co‑workers and people we support, train staff according to agency policy and practice, create written reports and documents, work third‑shift hours, and drive to any residential site during the shift.

Essential Job Functions

• Promote and adhere to all elements of the Agency's CQL outcomes and Core Values and demonstrate knowledge and commitment to the Arc's Mission.
• Ensure protection from abuse, neglect, mistreatment and exploitation in regard to the health, safety, comfort, and well‑being for the people we support by adhering to all related policies.
• Effectively train new Direct Support Professionals who work the awake overnight shift on the routine and responsibilities of the residence. Provide ongoing training and guidance to all staff who work the awake overnight shift, as needed, to include utilizing agency computer‑based training.
• Conduct unannounced visits at residences to ensure that awake overnight staff are completing and documenting required responsibilities. Provide immediate feedback and/or redirection as required, documenting the discussion and forwarding to appropriate supervisory staff.
• In the event of a situation requiring the immediate replacement of an awake overnight staff, the Awake Overnight Supervisor may be required to provide coverage up to completing the remainder of the shift.
• Report issues with staff, people we support, maintenance and safety concerns to the IRA Program Coordinator and Assistant Director by the next business day.
• Conduct quality assurance checks by reviewing awake overnight documentation logs for accuracy and follow up on any discrepancies in writing to appropriate supervisory staff.
• Provide input regarding the job performance of the Direct Support Professionals who work the awake overnight position to the Program Coordinator for the purpose of the Employee Appraisal process.
• Assist in conducting third shift and early first shift fire drills, as per fire drill schedule and consistent with regulatory requirements.
• Provide transport to people we support for medical care, or relieve the regular staff member of the residence to transport.
• Assume responsibility for assuring proper notification of emergencies occurring overnight, following on‑call guidelines and the direction of the administrator on‑call.
• Provide assistance to people we support as situations arise, per treatment plan; ensuring the level of assistance is appropriate to the individual's need in all situations.
• Successfully complete and maintain medication administration as required, completing all related documentation.
• Assure that the rights of each person we support are upheld and report any violations to the Administrative Team.
• Adhere to the regulations contained in Part 624.4 and report any violations to onsite personnel.
• Develop and maintain positive and professional relationships with the people we support, their families, friends, and neighbors.
• Provide leadership to, and work alongside Direct Support Professionals.
• Act as a role model for the people we support, other Direct Support Professionals and members of the community.
• Advocate for the people we support and their rights when appropriate.
• Respect the privacy of people we support by the appropriate use of written and verbal information and follow all agency and OPWDD guidelines regarding confidentiality.
• Respond to sensitive matters and/or situations with discretion and professionalism.
• Demonstrate knowledge of person‑centered excellence and personal outcome.
• Promote and adhere to all elements of the Agency's Corporate Compliance and HIPAA.
• Maintain and promote confidentiality in accordance with agency standards.
• Comply with all aspects of the Agency's Safety program.
• Serve on agency committees as required.
• Attend meetings as dictated by your job responsibilities and/or as required.
• Attend and complete all mandatory training and certifications.
• Adhere to scheduled hours and submit completed timesheets to supervisor on time each payroll period.

Qualifications

• Ability to work independently and function as a team member with a wide range of responsibilities.
• Ability to work flexible schedules which may include evenings and nights.
• Ability to communicate effectively with diverse stakeholders.
• Ability to travel as necessary to assigned sites.
• Ability to utilize Microsoft Office.
• Obtain and maintain OPWDD Medication Certification.
• Obtain and maintain CPR/First Aid certification.
• Obtain and maintain SCIP‑R/PROMOTE training.
• OPWDD mandatory training and certifications.
• Ability to train staff in providing quality support services.
• Proficient in agency learning management computer systems.

Education and Experience

Any combination equivalent to education and experience that provides the required knowledge and skills. Typical qualifications would be equivalent to:

• High School diploma or equivalent.
• Three years of experience as a Direct Support Professional, Residence Manager, or equivalent.
• Valid New York State driver’s license.
• Approved driver’s license status.