AVP, Risk & Control Governance Lead

Synchrony; Phoenix (AZ); Hybrid; USD 75,000 - 130,000; Full time

Job summary

Synchrony in the United States is seeking an AVP, Risk & Control Governance Lead to drive the RCSA governance cadence, support process owners with training, and maintain governance materials and tools.

You will coordinate forums and working groups, triage questions with stakeholders, deliver enablement through guidance and training content, and push continuous improvement via feedback and reporting insights.

Qualifications

• Bachelor’s degree or equivalent with 3+ years in risk/compliance/governance.
• Alternate: High School Diploma/GED with 5+ years in related control function.
• Strong organizational and coordination skills.
• Experience with compliance and risk requirements.
• Knowledge of risk taxonomy and process mapping.
• Effective communication with process owners and stakeholders.
• Experience creating training materials and job aids.
• Ability to triage questions and coordinate responses.
• Attention to detail and current program documentation.
• Ability to adapt to changing regulatory or business requirements.

Responsibilities

• Operate RCSA governance cadence and monitor enterprise program.
• Coordinate forums, working groups, and governance routines.
• Triage questions and coordinate responses with stakeholders.
• Deliver process owner enablement through training and guidance.
• Maintain training materials, FAQs, job aids, onboarding content.
• Keep Process Owner Portal current and accessible.
• Host office hours to assist process owners and update content.
• Communicate program updates and training topics via Process Pulse.
• Use feedback and data to refine operating model and processes.
• Support special projects as assigned.

Skills

Operational risk

Risk testing

Audit

Compliance

Governance

Process ownership

Training materials

Communication

Stakeholder management

Project coordination

Education

Bachelor’s degree

High School Diploma/GED

Job description

Role Summary/Purpose:

TheAVP, Risk & Control Governance Leadsupports the execution and administration of RCSA governance activities across the organization. This role is responsible for helping maintain a consistent governance cadence, enabling process owners through training and communications, and supporting the operational routines that keep the RCSA program running effectively. This role will coordinate questions, maintain governance materials and tools, and help drive continuous improvement through feedback and reporting insights.

Essential Responsibilities:

• Operate theRCSA governance cadence and perform ongoing monitoringin support of the enterprise RCSA Program.
• Assist in the creation and coordination of appropriate forums, working groups, and governance routines.
• Triage process owner and RCSA execution questions and coordinate responses with appropriate stakeholders.
• Deliver process owner enablement through training, guidance, and support materials.
• Maintain training materials, job aids, FAQs, and onboarding content.
• Maintain the Process Owner Portal and ensure materials are current and accessible.
• Run office hours to support process owners, identify common questions, and drive content updates.
• Deliver communications, including key reminders, program updates, changes, and training hot topics via the Process Pulse.
• Use feedback, recurring questions, and reporting insights to recommend operating model refinements and process improvements.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and a minimum of 3 years of experience in operational risk, risk testing, audit, compliance, governance function or a related control function. In lieu of degree, High School Diploma/GED and minimum 5 years of experience in operational risk, risk testing, audit, compliance, governance function or a related control function

• Strong organizational and coordination skills with the ability to manage multiple governance activities and deadlines.

• Demonstrated experience working with compliance and operational risk requirements.

• Knowledge of risk taxonomy, control taxonomy, or process mapping.

• Demonstrated ability to communicate effectively with process owners and cross-functional stakeholders.

• Experience developing or maintaining program materials such as training content, FAQs, job aids, or communications.

• Ability to triage questions, identify themes, and coordinate timely responses.

• Strong attention to detail and ability to maintain accurate, current program documentation.

• Proven ability to support operational routines and contribute to continuous improvement.

• Ability to adapt quickly to changing regulatory or business requirements.

Desired Characteristics

• Working knowledge ofRisk and Control Self-Assessment RCSAprocesses and governance practices.
• Knowledge of Compliance Requirements, Risk and Control Self-Assessment (RCSA) program and Operational Risk Framework.
• Experience supporting process owner enablement, training, or communications.
• Familiarity with governance forums, operating cadences, and program coordination.
• Strong relationship-building and stakeholder management skills.
• Ability to identify recurring issues and propose practical improvements.
• Comfortable working independently while coordinating with multiple partners.
• Strong initiative, follow-through, and ownership mindset.
• Ability to work in a fast-paced environment with shifting priorities.
• Analytical thinking skills and curious mindset with proven ability to dig into data and ask critical questions.
• Strong written and verbal communication skills.

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.You will be required to commute to your nearestHub (either virtual or physical) for in-person engagement activities such as regularbusiness or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Risk Management