AVP Performance Transformation

HCA Healthcare; Nashville (TN); On-site; USD 140,000 - 210,000; Full time

Job summary

HCA Healthcare seeks an AVP, Performance Transformation to lead global operations improvements, automation and AI initiatives. The role oversees strategic backlogs, vendor transitions, and governance for performance across the enterprise. It requires extensive experience in process improvement and cross-functional leadership.

The role is Nashville-based with up to 25% travel, and offers incentive eligibility as part of a comprehensive rewards package.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 8–10 years of experience in performance improvement.
• 5–7 years of experience managing cross-functional teams.
• Experience with automation and AI solutions.
• Experience working across geographic regions preferred.
• Consulting and/or advisory experience highly preferred.
• Willingness to travel up to 25%, including international travel.
• Located in Nashville, TN.

Responsibilities

• Develop and execute a strategy for operational excellence across global business areas, incorporating process improvement and technology integration.
• Manage the portfolio of performance improvement initiatives with governance on identification, prioritization and development.
• Lead integration and adoption of solutions with operations leaders to drive seamless handoffs.
• Oversee the transition of work between shared services groups and define new interaction models for global teams.
• Oversee the annual quality assurance/audit process for Global Capability Network operations.
• Oversee AI and automation solution development with Care Transformation & Innovation and IT to improve efficiencies.
• Develop robust reporting and analytics frameworks to quantify the ROI of implemented solutions.
• Quantify improvements and report ROI to senior executives and the board.

Skills

Performance Improvement

Cross-functional leadership

Automation & AI experience

Travel readiness

Geographic experience

Education

Bachelor’s degree

Master’s degree preferred

Job description

This position is incentive eligible.

Do you want to join an organization that invests in you as a AVP Performance Transformation? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. That's more than just a privilege. At HCA Healthcare, it is our calling. Since our founding more than 50 years ago, we have followed a vision of healthcare the way it should be: patient-centered, constantly evolving and constantly improving, practiced with integrity and compassion. We all have a role in making this vision a reality. Together, we can improve more lives in more ways.

The AVP, Performance Transformation is a strategic leader responsible for enhancing the effectiveness and efficiency of global operations. This role oversees the process improvement initiative backlog, the development of innovative strategies (i.e., automation and AI) and implementation of advanced technological solutions to improve operations. This role serves as the lead for managing the transition of work and handoffs between HCA Healthcare and vendors supporting operational transformation in a global setting.

Core Responsibilities:

Operational Performance:

• Develop and execute a strategy for operational excellence that incorporates process improvement, technology integration and team alignment

• Manage the portfolio of performance improvement initiatives leading the governance around identification, prioritization and development across global business areas

• Manage the relationship with operations and business leaders to ensure integration and adoption of solutions

• Lead developing new ways of working and interaction models for global teams to drive seamless transition of work between shared services groups

• Oversee the execution and tracking of the tax strategy

• Oversee an annual quality assurance / audit process for all Global Capability Network operations

Technology, Automation & AI:

• Oversee the development and deployment of AI and automation solutions in collaboration with Care Transformation & Innovation and Information Technology Group to improve operational efficiencies

• Assess and procure cutting-edge technology solutions to enhance operational efficiencies, processes, or business outcomes that align with our strategic goals, collaborating with Information Technology Group and technical teams for design, architecture and implementation support

Data Analytics:

• Develop robust reporting and analytics frameworks to quantify the effectiveness of implemented solutions and process changes

• Utilize data-driven insights to make informed decisions, quantifying key areas of improvement and ensure the Global Capability Network is tracking towards expected savings targets

• Refine performance improvement strategies and update senior-level executives including the board on the ROI of investments

Competencies

Professional:

• Experience with global capability networks and understand the importance of developing seamless handoffs and ways of working across global teams

• Collaborate closely with global business teams to develop and deploy new ways of working for effective integration between the global shared service groups

• Communicate effectively the value and ROI to senior-level executives and board members on automation, technical solutions or process improvement initiatives

• Experience with methodologies such as Lean, Six Sigma, and Kaizen to drive process enhancements and ensure sustainable improvements

• Assess and manage performance of any technical vendor solutions

• Communicate the strategic objectives that are driving the prioritization criteria for performance improvement initiatives

• Possesses excellent interpersonal skills, with the ability to build relationships and influence stakeholders at all levels in a hybrid, multicultural environment

• Ability to work effectively in a fast-paced, dynamic environment

Requirements:

• Bachelor’s degree (Master’s preferred)

• 8-10 years of experience in Performance Improvement

• 5-7 years of experience managing cross-functional teams

• Experience with automation and AI solutions

• Experience working across geographic regions preferred

• Previous consulting and / or advisory experience highly preferred

• Willingness to travel up to 25% of time, including international travel

• Located in Nashville, TN

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are comprised of affiliated hospitals, physician practices and other sites of care across the United States and United Kingdom. The Sarah Cannon Cancer Network is transforming cancer care through integrated services and cutting-edge technologies. Our physicians can develop leading oncology programs to advance science and patient care. Providing physician-led patient care offers our doctors access to a national network of experts. This is where multidisciplinary teams come together with a goal of delivering seamlessly coordinated, quality cancer care. Through a united network of globally recognized oncology specialists, we collaborate and share best practices. We address each aspect of the cancer journey, from screening and diagnosis through treatment and survivorship, to advance our shared mission: Above all else, we are committed to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.