AVP, Outsourcing

Fidelity & Guaranty Life Business Services; Des Moines (IA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Fidelity & Guaranty Life is seeking an AVP, Enterprise Outsourcing Effectiveness to drive strategy, governance, and performance of enterprise outsourcing initiatives. The role emphasizes cross-functional leadership, risk management, and alignment with enterprise growth and COO priorities.

The position offers flexible in-office, hybrid, and remote work options. You will work with HR, IT, Risk, and business leaders to optimize outsourced relationships and ensure regulatory compliance while

Qualifications

• Education Level- Bachelor's Degree
• YOE- 10+ years of relevant experience
• 10+ years in service strategy, outsourcing strategy, third-party administration or business process operations required.
• Proven ability to lead cross-functional teams and influence both with and without direct authority.
• Education Level- Master's Degree
• YOE- Insurance or financial industry experience preferred

Responsibilities

• Shape Enterprise Outsourcing Strategy: Develop and oversee the enterprise outsourcing strategy in alignment with priorities.
• Partner with HR on Enterprise Workforce Management and balance outsourcing, full-time staff, contingent workers, and automation.
• Serve as a member of the Enterprise Workforce Management Steering Committee.
• Provide strategic recommendations and risk insights to the COO and Insurance Management Committee.
• Evaluate outsourcing operating model opportunities: Design and Execute Outsourcing Initiatives with end-to-end dependencies and cost-benefit analyses.
• Support full lifecycle of outsourced engagements including transition planning, onboarding, stabilization and ongoing effectiveness.
• Drive standardization and consistency in process, tools, and engagement models across all outsourced relationships.
• Manage Outsourcing Performance, Risk, and Compliance: Establish scorecards and monitor trends and KPIs.
• Align Stakeholders and Lead the Function: Collaborate with HR, Operations, IT, Finance, Risk, and others to gather inputs and align on strategy.
• Supervisory Responsibilities: People leadership, performance management, and talent development.

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

The AVP, Enterprise Outsourcing Effectiveness is a critical, strategic role accountable for enterprise outsourcing outcomes including strategic alignment, performance and quality, risk and compliance, and cost effectiveness. This individual will play a key role in shaping how the organization balances outsourcing with other levers to drive operational excellence and support enterprise growth through close cross‑functional partnerships.

Shape Enterprise Outsourcing Strategy

• Develop and oversee the enterprise outsourcing strategy in alignment with enterprise and COO priorities.
• Partner closely with Human Resources on Enterprise Workforce Management, and help lead the strategic movement between, and balance across, outsourcing, full‑time staff, contingent workers, and automation.
• Serve as a member of the Enterprise Workforce Management Steering Committee.
• Provide strategic recommendations and risk insights to the COO and Insurance Management Committee relative to outsourcing opportunities including appropriate business case development.
• Act as the F&G subject matter expert relative to comprehensive outsourcing strategy, execution, and activity.
• Engage in external industry and outsourcing networks to bring industry best practices and thinking to F&G.
• Participate in Senior Leadership Team discussions across all areas touching outsourcing.

Evaluate outsourcing operating model opportunities

• Design and Execute Outsourcing Initiatives — Translate executive priorities into operational requirements, ensuring alignment between internal teams and outsourced partners.
• Create recommendations for strategic activity transfers with end‑to‑end dependencies, cost‑benefit‑analysis, risk analysis, stakeholder input, sequencing, and technology and financial implications working closely with cross‑functional partners.
• Support, follow, and report on the full lifecycle of outsourced engagements, including transition planning, onboarding, knowledge transfer, stabilization, and ongoing operational effectiveness.
• Drive standardization and consistency in process, tools, documentation and engagement models across all outsourced relationships.

Manage Outsourcing Performance, Risk, and Compliance

• Establish and maintain a comprehensive scorecard and reporting framework for all existing outsourcing relationships, ensuring alignment with enterprise strategy, risk tolerance, and performance expectations.
• Monitor and report out on trends.
• Work with business unit leaders and Vendor Management to provide guidance and recommendations on performance management, SLA enforcement, KPI and KRI development, quality standards, and contractual obligations.
• Monitor, track and report on material issue resolution and propose mitigation strategies.
• Lead, or participate in, quarterly business reviews, ensuring outcomes, risks and action items are clearly documented and consistently addressed.
• Partner cross‑functionally to ensure compliance with all regulatory, legal, security and data privacy requirements, including audit participation and remediation of audit findings.

Align Stakeholders and Lead the Function

• Work closely with HR, Operations, IT, Finance, Risk, PRT and Retail leadership to develop and monitor feedback loops and interaction models, including voice of business and voice of customer.
• Provide insights to Vendor Management and Strategic Sourcing relative to outsourcing outcomes and partners.
• Aggregate strategic insights to incorporate into recommendations, scorecards, and workforce planning.
• Collaborate cross‑functionally with Data Analytics, Process Engineering and Portfolio Management teams to ensure constant alignment on outsourcing strategy and execution.

Supervisory Responsibilities

• People leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Knowledge, Skills & Abilities

• Builds productive working relationships across all levels of the organization, fostering collaboration and open communication.
• Able to establish trust‑based external partnerships via strong relationship management skills while overseeing vendor performance and stakeholder alignment.
• Communicates with clarity and precision, actively listening and translating complex data into concise, actionable insights tailored to diverse audiences.
• Comfortable dealing with complex problems and proposing solutions.
• Ability to perform work with a high level of attention to detail and accuracy.
• Flexible and adaptable in a dynamic environment.
• Creative, curious and strategic thinker able to connect vendor performance to broader organizational goals and anticipate future risks and opportunities.
• Demonstrated ability to work within a cross‑functional environment to develop and deliver content (forms, communication, and other) that meets legal and compliance standards while fulfilling internal and external customer needs.
• Applies proactive risk awareness and mindset to identify, assess, and mitigate operational, regulatory, and reputational risks within outsourced environments.
• Drives alignment and results across teams and vendors by influencing decisions and leading initiatives without relying on formal authority.
• Operates with a high degree of autonomy, effectively prioritizing work and delivering measurable outcomes with minimal oversight.
• Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint).

Minimum Qualifications

• Education Level- Bachelor's Degree
• YOE- 10+ years of relevant experience
• 10+ years in service strategy, outsourcing strategy, third‑party administration or business process operations required.
• Proven ability to lead cross‑functional teams and influence both with and without direct authority.

Preferred Qualifications

• Education Level- Master's Degree
• YOE- Insurance or financial industry experience preferred

Work Environments

• F&G believes in an employee‑centric flexible environment, which is why we offer the ability for in‑office, hybrid and remote work arrangements.
• During the hiring process, you'll work with your leader to decide what works best for your role.
• F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.
• If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic.

We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1Top Workplaces USA 2022 - 2023

2Des Moines Register Top Workplaces 2018 - 2022

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