AVP of Technology Solutions

Berkshire Hathaway GUARD Insurance Companies; Wilkes-Barre (Luzerne County); Híbrido; USD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule (2 days remote / 3 in‑

Competitive pay + generous PTO

Medical, dental & vision starting day

401(k), tuition reimbursement &lon-

longevity bonuses

Descripción de la vacante

Berkshire Hathaway GUARD Insurance Companies in the Wilkes-Barre area seeks an AVP of Technology Solutions to lead enterprise technology strategy, platform modernization, and digital transformation initiatives. You will define target-state capabilities and oversee cross-functional efforts to balance business, security, and operational goals.

You will govern API-first architectures, AI-enabled solutions, and modernization roadmaps, partnering with architecture, product, security, and operations

Formación

• Strong executive communication and presentation skills to influence senior leadership.
• Proven ability to manage stakeholders across multiple business units.
• Experience guiding enterprise-scale technology decisions with business impact.

Responsabilidades

• Lead discovery, journey mapping, and solution design across customer, partner, agent, and employee experiences.
• Translate insights into technology requirements, modernization priorities, and solution strategies.
• Validate major initiatives through stakeholder engagement and measurable outcomes.
• Balance usability, operational efficiency, risk, and long-term platform objectives.
• Develop and govern AI-enabled and agentic solutions with governance and risk controls.

Conocimientos

Executive communication

Stakeholder management

Influencing skills

Educación

Bachelor’s degree in Design, HCI, CS, IS, Engineering or related field

Descripción del empleo

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies -an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long-term careers.

Good Things You Can Count On

• Hybrid schedule: 2 days remote / 3 in-office
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Responsibilities

The AVP of Technology Solutions provides enterprise leadership for technology solutions, platform strategy, and digital transformation initiatives. The role defines target-state capabilities, establishes solution standards, and leads cross-functional efforts to modernize the technology environment while balancing business, customer, operational, security, and technology objectives. Through governance, influence, and strategic decision-making, the AVP drives scalable, long-term technology outcomes.

Essential Duties and Responsibilities

Decision Rights & Accountability

• Provide strategic direction and recommendations for enterprise solutions, balancing business, customer, operational, security, and technology considerations.
• Approve solution designs, standards, technology selections, and exceptions within established governance and investment parameters.
• Make and own recommendations regarding build, buy, partner, reuse, modernization, and migration strategies.
• Escalate decisions only when risk, investment, regulatory, or architecture thresholds are exceeded.
• Ensure technical recommendations are sound, sustainable, and aligned with enterprise objectives.

Core Accountabilities

• Lead modernization initiatives that advance scalable, cloud-aligned, service-based technology capabilities.
• Design integrated end-to-end solutions across customer experiences, applications, data, security, and platforms.
• Enable partner, agent, and vendor ecosystems through scalable and integration-ready solutions.
• Establish API-first and event-driven architecture practices that promote reuse, governance, and interoperability.
• Define foundational standards for AI-enabled and agentic solutions, including governance, oversight, and security.
• Ensure modernization efforts improve customer, partner, agent, and employee experiences through research and validation.

Technology Solution Design & Modernization

• Define and approve target-state solution architectures across applications, data, integration, security, and platforms.
• Develop modernization roadmaps that support incremental delivery, business continuity, and reduced technical debt.
• Evaluate and recommend technology platforms, tools, and architectures based on strategic and operational value.
• Approve prototypes, reference architectures, and implementation guidance to accelerate delivery.
• Partner with architecture leaders to align solutions with enterprise technology strategy.

API, Integration & Ecosystem Architecture

• Establish API-first, event-driven, and integration standards that support business and partner needs.
• Define governance for APIs, integrations, security, observability, and lifecycle management.
• Reduce system complexity through reusable integration patterns and scalable partner connectivity.
• Ensure integrations meet security, compliance, resilience, and operational requirements.

Product, Experience & Customer Validation

• Lead discovery, journey mapping, and solution design across customer, partner, agent, and employee experiences.
• Translate insights into technology requirements, modernization priorities, and solution strategies.
• Validate major initiatives through stakeholder engagement, user feedback, and measurable outcomes.
• Balance usability, accessibility, operational efficiency, risk, and long-term platform objectives.

Hands-On Prototyping & AI-Assisted Delivery

• Develop and evaluate prototypes to validate concepts, reduce uncertainty, and accelerate decision-making.
• Apply technical expertise to assess architecture, development approaches, and implementation options.
• Establish responsible AI-assisted delivery practices, including governance, quality controls, and review processes.
• Determine when additional engineering, security, legal, compliance, or business review is required.

Agentic & Applied AI Solutions

• Define strategy and solution direction for AI-enabled and agentic experiences.
• Establish governance for agent actions, orchestration, authorization, monitoring, and auditability.
• Ensure AI solutions communicate limitations, confidence levels, and escalation paths appropriately.
• Balance innovation and business value with risk, compliance, and operational readiness.

Enterprise Standards & Governance

• Establish and maintain enterprise standards for solutions, APIs, integrations, customer experiences, and AI interactions.
• Serve as a senior authority for architecture and design governance, resolving exceptions and competing priorities.
• Define governance processes for adoption, versioning, technical debt management, and retirement of standards.
• Embed security, privacy, resilience, accessibility, and compliance into solution frameworks.

Executive Leadership & Influence

• Present strategic recommendations and technology investment proposals to executive leadership.
• Align stakeholders across business, product, architecture, engineering, security, and operations functions.
• Drive decisions and clarity in complex, high-impact initiatives.
• Influence and mentor cross-functional

Qualifications

Required Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, Information Systems, Engineering, or a related field; equivalent combination of education and experience may be considered.
• 15+ years of progressive experience leading digital products, enterprise solutions, technology platforms, or modernization initiatives.
• Demonstrated success making and owning high-impact technology decisions with enterprise-wide business, customer, operational, and technology implications.
• Experience leading solution design, technology strategy, platform modernization, product architecture, or user experience initiatives.
• Proven ability to develop and execute modernization strategies while supporting ongoing business operations.
• Experience leading complex, cross-functional initiatives involving multiple business areas, products, or technology domains.
• Strong executive communication, stakeholder management, and influencing skills with the ability to build alignment without direct authority.