AVP Network and Collab Services

Tower Federal Credit Union; Laurel (MD); Hybrid; USD 154,888 - 193,611; Full time

Benefits offered by this job

Signing bonus $1,000

Retention bonus $1,000

Job summary

Tower Federal Credit Union is seeking an AVP of Network & Collaboration Services to lead the enterprise network, collaboration platforms, and communication technologies across headquarters, branches, data centers, and Azure.

This hybrid role manages a team, vendor contracts, budgets, and modernization efforts while ensuring regulatory compliance and strong security controls to support employees and members.

Qualifications

• Bachelor’s degree in IT, CS, business or related field.
• 8–10 years in enterprise networking and cloud networking (Azure).
• 5 years in people leadership with multi‑team scope.
• Certifications: Azure Admin/Architect, CCNP, CompTIA Network+, ITIL.
• Experience in regulated environments and familiarity with NCUA/FFIEC/GLBA.

Responsibilities

• Builds and develops high‑performing teams in networking and collaboration.
• Defines enterprise network strategy and roadmap aligned to goals.
• Oversees LAN/WAN, SD‑WAN, wireless, firewalls, VPN and Azure cloud networking.
• Leads telephony and contact center design, governance and operations.
• Manages vendor contracts, budgeting, and lifecycle planning.
• Ensures security controls and zero‑trust alignment.
• Monitors and optimizes performance with analytics.

Skills

Enterprise networking

Azure networking

VoIP & unified communications

Security controls & zero-trust

Budgeting & strategy

Stakeholder management

Regulatory compliance (NCUA/FFIEC/GLBA

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related field

Tools

Azure (vNets, ExpressRoute, VPN gateways)

Networking hardware (LAN/WAN routers, switches)

Telephony platforms (Cisco/Avaya)

Monitoring & observability tools

ITSM / service management systems

Job description

Job Summary

The AVP, Network & Collaboration Services provides strategic and operational leadership for Tower Federal Credit Union’s enterprise network, collaboration platforms, and communication technologies. This role oversees the team responsible for designing, securing, and operating the network across headquarters, branches, data centers, and Azure cloud environments. Additionally, the role leads services supporting enterprise telephony, contact center platforms, and video conferencing. The AVP establishes a forward‑looking strategy for resilient, scalable, and cloud‑aligned network infrastructure while ensuring exceptional reliability and performance for employees and members. This position manages vendor relationships, circuit and telecom contracts, and departmental budgets. The AVP drives modernization initiatives, strengthens cybersecurity partnerships, ensures regulatory compliance, and fosters a service mindset aligned with a financial institution’s operational needs.

Job Details

Hybrid schedule Monday – Friday.

Hiring range: $154,888 – $193,611.

Signing/Retaining bonus: $1,000 (effective 1/20/2025).

Principal Accountabilities and Functions

• Builds and develops high‑performing technical teams with expertise in networking, cloud connectivity, and collaboration platforms; fosters a service‑oriented and security‑focused culture.
• Defines the enterprise network and collaboration strategy and roadmap aligned to organizational goals, digital initiatives, cloud adoption, and risk posture.
• Oversees the design, implementation, and operations of LAN/WAN, SD‑WAN, wireless, firewalls, VPN, and cloud networking (Azure).
• Leads the design, governance, and operational oversight of telephony and the contact center platform.
• Monitors emerging trends and evaluates new solutions through cost‑benefit analysis to advance organizational capabilities.
• Ensures reliability and high availability for all collaboration tools including video conferencing systems, meeting room technology, and unified communications.
• Manages circuit contracts, telecom agreements, licensing, renewals, and technology lifecycle planning.
• Oversees network monitoring, alerting, incident response, and performance optimization leveraging analytics and telemetry.
• Maintains staffing plans that ensure customers always have access to timely, reliable support, regardless of time or day.
• Develops and oversees departmental budgets to ensure alignment with organizational goals and financial accountability.
• Ensures security controls and architectures follow zero‑trust principles and support audit, compliance, and regulatory requirements.
• Ensures departmental readiness and contribution to internal and external audits, including providing documentation, evidence and response for accountable areas.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• Eight to ten years of experience in enterprise networking, cloud networking (Azure), collaboration tools, or telecom infrastructure.
• Five years of people leadership with multi‑team or multi‑functional scope, or a combination of equivalent education and experience.
• Certifications such as Azure Administrator/Architect, CCNP, CompTIA Network+, ITIL, or equivalent.
• Demonstrated success modernizing network and collaboration services in regulated or security‑sensitive environments.
• Proven ability to design and execute strategy, manage budgets, and deliver measurable outcomes.
• Financial services or credit union experience preferred; familiarity with NCUA/FFIEC guidance and GLBA requirements.

Knowledge, Skills and Abilities

• Strong understanding of enterprise networking technologies (LAN/WAN/SD‑WAN, routing, switching, wireless, firewalls, VPN, DNS, DHCP).
• Ability to empathize with users and design solutions that reduce friction and elevate experience.
• Deep knowledge of Azure networking (vNets, ExpressRoute, VPN gateways, NSGs, WAF, load balancers, hybrid connectivity).
• Expertise in telephony and collaboration solutions (VoIP, SIP, call center platforms, video conferencing, unified communications).
• Ability to design resilient architectures with strong security controls while maintaining operational usability.
• Skill in using monitoring, alerting, and observability platforms for performance, capacity, and incident management.
• Ability to build processes, SLAs, and continuous improvement frameworks.
• Strong communication and stakeholder management skills across technical and non‑technical audiences.
• Ability to translate complex technical concepts into business‑aligned decisions and plans.
• Knowledge of ITSM practices, asset management, and service management systems.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA Patriot Act and OFAC.

Working Conditions

• Ability to routinely perform work on a computer for an average of 4–6 hours per day, when necessary.
• Ability to work the hours needed, which may extend beyond the defined work schedule when operating conditions dictate.
• Ability to travel to other TFCU facilities, in compliance with ADA.
• Ability to lift up to 50 lbs., with or without assistance, in compliance with ADA.