AVP, Commercial Loan Supervisor

MutualOne Bank; Framingham (MA); On-site; USD 71,000 - 119,000; Full time

Job summary

MutualOne Bank in Framingham, MA seeks an AVP, Commercial Loan Supervisor to lead a team supporting commercial loan origination for CRE, C&I, construction, and SBA loans.

You will oversee daily admin workflow, ensure accurate closings, and collaborate with Lending, Credit Administration, and Servicing to deliver a superior borrower experience. Leadership focus includes training and policy development.

Qualifications

• Five years or more of commercial loan administration, documentation or closing experience.
• Associate or bachelor’s degree in business, finance or a related field preferred; equivalent and relevant work experience will be considered.
• Working knowledge of commercial loan structures, loan documentation, collateral, lien perfection and closing requirements.
• Experience reviewing loan documents against credit approvals and coordinating loan closings.
• Familiarity with LOS systems, core banking systems, and Microsoft Office.
• Strong organizational skills and the ability to manage competing priorities and deadlines.
• Demonstrated ability to coach employees, exercise sound judgement, and resolve operational problems.
• Strong written and verbal skills, as well as attention to detail.

Responsibilities

• Supervise the workflow of Commercial Loan Assistant(s), Commercial Loan Associate(s), Sr. Commercial Loan Assistant(s), Sr. Commercial Loan Associate(s), and Administrative Assistant(s).
• Balance workloads based on loan complexity, closing deadlines, staff capacity and business needs.
• Provide coaching and training to strengthen technical knowledge, accountability and service quality.
• Promote consistent procedures, cross training, and effective communication with the team.
• Serve as the primary escalation resource for CLA team.
• Communicate deadlines, outstanding requirements, and issues affecting loan completion.
• Conduct employee performance reviews, participate in hiring, onboarding and development.
• Review pre-closing documents and post-closing files to ensure compliance with approvals and policies.
• Prepare and circulate department reports as needed.
• Coordinate documentation to support loan pledging per regulatory requirements.
• Identify opportunities to improve workflows and coordination across departments.
• Support LOS system implementation, testing and ongoing use.
• Assist with subpoena requests, audits, and regulatory exams as needed.
• Oversee handoff to loan servicing with clear booking instructions and documentation.
• Answer customer inquiries via telephone and email and provide superior service.

Skills

Five years loan experience

Supervisory experience

Organizational skills

Coaching abilities

Written & verbal communication

Borrower-centric mindset

Leadership and team management

Education

Associate or Bachelor's in business/finance or related field preferred

Tools

LOS systems

Core banking systems

Microsoft Office

Job description

Job Details

Job Location: 160 Cochituate Rd. Framingham, MA 01701 (CRO) - Framingham, MA

Position Type: Full Time

Salary Range: $70603.00 - $119305.00

Job Shift: Day

Job Category: Management

Title

AVP, Commercial Loan Supervisor

Department

Commercial Lending

Reports to

VP, Commercial Loan Manager

Supervises

• Commercial Loan Assistant(s)


• Commercial Loan Associate(s)


• Sr. Commercial Loan Assistant(s)


• Sr. Commercial Loan Associate(s)


• Administrative Assistant(s)

Classification

Exempt

Date Prepared

October 15, 2026

Summary / Objective

The AVP, Commercial Loan Supervisor manages the Commercial Lending Assistant/Associate team and oversees the daily administrative workflow supporting commercial loan origination for Commercial Real Estate (CRE), Commercial & Industrial (C&I), Construction & U.S. Small Business Administration (SBA) loans through working with the Lender to manage pipeline requirements from documentation, through closing and onto Loan Servicing for booking. The Supervisor serves as a resource for staff and a key liaison among the Lenders, Credit Administration, Closing Attorney’s, Loan Servicing and other departments to support a coordinated lending process and positive borrower experience. This position would also assist the VP, Commercial Loan Manager, in developing and maintaining the policies and procedures relating to commercial loan functions. The Supervisor is also responsible for developing employees through training, coaching, and mentoring to promote the highest level of accuracy in loan closings and deliver an exceptional borrower experience.

Experience & Education Requirements

• Five years or more of commercial loan administration, documentation or closing experience, including prior supervisory or team leadership experience


• Associate or bachelor’s degree in business, finance or a related field preferred, equivalent and relevant work experience will be considered


• Working knowledge of commercial loan structures, loan documentation, collateral, lien perfection and closing requirements.


• Experience reviewing loan documents against credit approvals and coordinating loan closings


• Familiarity with LOS systems, core banking systems, and Microsoft Office


• Strong organizational skills and the ability to manage competing priorities and deadlines


• Demonstrated ability to coach employees, exercise sound judgement, and resolve operational problems.


• Strong written and verbal skills, as well as attention to detail


• Borrower centric mindset

Essential Job Functions

• Supervise the workflow of a team of Commercial Loan Assistant(s), Commercial Loan Associate(s), Sr. Commercial Loan Assistant(s), Sr. Commercial Loan Associate(s), and Administrative Assistant(s) to include assigning work, establishing priorities, monitoring performance, and providing feedback.


• Balance workloads based on loan complexity, closing deadlines, staff capacity and business needs.


• Provide coaching and training to strengthen technical knowledge, accountability and service quality.


• Promote consistent procedures, cross training, and effective communication with the team.


• Serve as the primary escalation resource for CLA team.


• Communicate proactively regarding deadlines, outstanding requirements, and issues affecting loan completion.


• Conduct employee performance reviews, participate in hiring, onboarding and employee development.


• Conduct pre-closing document review and post-closing file review on commercial loan closings to ensure all comply with credit approval, internal policies and procedures as well as state and federal regulations.


• Prepare, review and circulate department reports, as needed.


• Request comments, analyze responses, verify accuracy, and ensure correct plan of action to adhere with internal policies and procedures.


• Confirm documentation needed to support loan pledging is maintained in accordance with Federal Home Loan Bank (FHLB) and Bank Identifier Code (BIC) requirements.


• Identify opportunities to improve workflows, reduce errors and strengthen coordination across departments.


• Support implementation, testing and ongoing use of the bank’s Loan Operating System (LOS) system and related technology.


• Support and respond to subpoena requests, internal audits, regulatory exams, and collateral reviews by coordinating requested documentation and follow up.


• Oversee accurate and complete handoff to loan servicing, including file uploads from LOS, clear booking instructions and supporting documentation.


• Prepare and review modifications in compliance will loan approval and internal policies and procedures.


• Answer customer service inquiries via telephone and email.


• Assist customers concerning routine loan inquiries and conduct research as necessary to provide superior customer service.


• Maintain knowledge of department policies and procedures through internal and external training activities.


• Escalate material issues, approval discrepancies and delays to the VP Commercial Loan Manager.

Qualifications: Physical Demands and Work Environment

• Ability to use standard equipment such as computers, phones, and photocopiers.


• Requires manual dexterity and sitting for longer periods of time.


• Must be able to work schedules that meet the needs of the Bank.


• Occasional local travel for Bank purposes.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore required.