AVP, Branch Manager

Cathay Bank; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, dental, vision insurance

401(k) with company contributions

FSAs and HSA with company contribution

Job summary

Cathay Bank is seeking a Branch Manager to oversee daily operations, drive loan and deposit growth, and maintain high service levels in a busy banking environment.

You will lead a team, manage budgets, ensure compliance, and represent the bank in the local community. A strong track record in retail banking and staff development is essential.

Qualifications

• Leadership abilities to plan, organize, motivate, supervise, and delegate.
• Team-building and cross-functional collaboration.
• Strong decision-making and client-focused sales skills.

Responsibilities

• Manage and be accountable for branch performance across admin, compliance, operations, sales and service, and profitability.
• Lead business development calls to solicit loans and deposits; oversee staff training and service quality.
• Maintain client relationships and promote bank products and services.
• Set annual budget and branch goals; monitor income and controllable expenses.
• Ensure branch audits meet standards and staff are guided and coached.
• Approve loans, overdrafts, checks, and other items; hire/fire with senior management.

Skills

Leadership

Team building

Decision making

Sales management

Communication skills

Bilingual Mandarin or Cantonese

Education

College degree in business or finance

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

What our team members are saying:

GENERAL SUMMARY

Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank.

DIRECT REPORTS

The incumbent supervises the entire staff within the branch.

ESSENTIAL FUNCTIONS

• Management of and total accountability for a branch office in meeting administrative, Compliance, operational, sales and service, and profitability objectives of the bank.
  • Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.
  • Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.
  • Insure that staff members provide continuous quality service to clients.
  • Represent the bank in the community through involvement in various civic and charitable activities.
  • Assure compliance with the bank’s policies and procedures.
  • Maintain non-discriminatory practices in business.
  • Perform miscellaneous duties as assigned.
• Sales & Service Responsibilities
  • Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
  • Assess sales results of the branch.
  • Work with marketing dept. to develop sales programs and/or campaigns.
  • Hold weekly sales/service meetings for briefings and debriefings.
  • Motivate staff to solicit sales and give commendable service.
  • Supervise training of staff on product knowledge, sales and service techniques.
  • Provide clients with appropriate bank products and services to meet the clients’ needs.
  • Build/enhance business relationship with clients.
• Lending Responsibilities
  • Make business development calls to solicit loans.
  • Maintain, promote, enhance business relationship with clients.
• Administration Responsibilities
  • Set annual budget and business goal for the branch.
  • Monitor monthly income and control expense of the branch.
  • Ensure a satisfactory branch overall audit.
  • Monitor performance of the staff that are under the manager’s direct supervision. Coach and counsel them when needed. Ensure proper guidance is given to those who indirectly report to branch management.
  • Arrange for appropriate training and cross training of staffs when needed.
  • Address and resolve human resource issues when needed.
  • Understand personnel policies and procedures and treat staffs fairly.
• Operations Responsibilities
  • Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines
  • Ensure a satisfactory branch audit is met.
• Authorities
  • Have designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.
  • Sign official checks and other documents.
  • Provide signature guaranty.
  • Have authority to directly resolve errors and clients complaints.
  • Hire and fire staff with the concurrence of senior management and HumanResources department personnel.

QUALIFICATIONS

Education:

• College degree in business or finance preferred.

Experience:

• At least 3-5 years banking experience to include 2 years branch management in a commercial bank preferred.
• Good knowledge of commercial lending products.
• Thorough knowledge of federal/state and IRS regulations.

Skills/Ability:

• Leadership qualities: ability to plan, organize, motivate, supervise, and delegate.
• Ability to create a team environment.
• Accountable; ability to make decisions and assume responsibility for those decisions.
• Strong sales and sales management ability.
• Ability to exercise sound judgment.
• Excellent interpersonal and verbal/written communication skills.
• Interpersonal skills necessary to conduct business development calls.
• Bilingual Mandarin or Cantonese preferred.

OTHER DETAILS

Pay Grade: $70,000 – $100,000 / year

Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and ... We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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