AVP, Assistant Branch Manager

Provident Bank; Freehold (NJ); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Paid time off

Holiday PTO

Health benefits

Medical plans

Dental plans

Vision plans

Health Savings Account

401(k) Retirement Plan

Disability Insurance

Employee Assistance Program

Tuition Disbursement

Loan Repayment

Job summary

Provident Bank is seeking an Assistant Branch Manager to lead day-to-day operations of a retail branch and supervise a team to achieve branch objectives. The ABM will drive a customer-centric environment, mentor staff, and ensure compliance with policies and regulatory standards while expanding customer relationships.

The role involves coaching team members, meeting sales goals, handling scheduling, and supporting branch leadership in delivering exceptional service and operations excellence.

Qualifications

• High School Diploma or GED required.
• 3 years related experience and/or training in branch operations.
• Strong leadership skills to support a team environment.
• Professional image and clear communication with colleagues and customers.
• Basic proficiency with computers and Microsoft Office.
• Familiarity with digital technologies and applications.
• Ability to discuss, recommend and close bank products based on customer needs.

Responsibilities

• Provide day-to-day team leadership to ensure effective service delivery while maintaining compliance and regulatory guidelines.
• Manage the Branch operations including teller side, platform, and customer escalations.
• Direct activities to support branch sales goals; coach team to develop skills and foster a needs-based sales environment.
• Monitor branch activities for compliance with bank policies and regulatory guidelines; manage branch audits and reports.
• Drive an exceptional customer experience validated by customer satisfaction surveys.
• Assist Branch Manager with scheduling and staffing to cover branch hours including evenings and weekends.
• Perform special projects, research, analysis, and reporting as needed.
• Conduct ongoing performance management and mentorship for direct reports.

Skills

Leadership

Customer service

Communication

Regulatory compliance

Education

High School Diploma or GED

Tools

Microsoft Office

CRM

Job description

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How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

POSITION OVERVIEW:

The Assistant Branch Manager (ABM) is responsible for the day-to-day operations of a retail branch office and provides supervisory oversight to a team in the achievement of branch objectives. The ABM supervises activities and monitors workflows to ensure operational excellence and compliance with policies, procedures and regulatory standards to mitigate risk to the Bank and its customers. The ABM will identify opportunities to expand existing relationships and develop new customer relationships directly or through collaborative partnerships with team members and business partners (i.e., Investment Services representative, Mortgage Services representatives and other partners). The ABM creates and fosters a cohesive and collaborative team environment and a customer-centric work environment. With support from the Branch Manager, the ABM will lead, direct and manage work schedules, assignments and performance for all branch employees.

The ABM will possess specific working knowledge of banking operations and services and demonstrates positive and professional conduct in dealing with customers, the public, and coworkers.

KEY RESPONSIBILITIES:

• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice, activities and/or solutions while maintaining compliance and regulatory guidelines.
• Manage the Branch and have the ability to run the teller side, platform, and customer escalations.
• With the assistance of the Branch Manager, directs activities in support of established branch sales goals and objectives. ABM coaches all team employees to develop and improve skills to foster a needs-based sales environment. Continually reviews and evaluates results in view of objectives, goals and performance standards, and adjust focus as necessary. Works in collaboration with all business partners to assist customers and prospects to understand their current and future financial goals. Recommendations must be documented by completion and submission of required referral forms.
• In conjunction with the Branch Manager, monitors branch activities to ensure compliance with bank policies, procedures and regulatory guidelines. Maintains the operational integrity of the branch including but not limited to branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, and teller differences/corrections, operating currency and coin levels. Participates in on-going training and development, pertaining to policy and procedure, regulatory compliance and skill enhancement for customer service and expansion of relationships.
• Drive an exceptional customer experience validated by customer satisfaction surveys
• Assists Branch Manager in meeting both short and long-term scheduling staffing requirements. Considers potential staffing concerns while managing PTO requests against staffing levels and makes recommendations for approval. Supports the branch accommodating all branch hours and events including evenings and weekends.
• Performs special projects which may require research, investigation, analysis, report writing and making specific recommendations to the Branch Manager, Retail Operations and/or members of Senior Management.
• Conduct ongoing performance management, coach, guide, and mentor direct reports on a regular basis.
• Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• 3 years related experience and/or training, in keeping with the key responsibilities of the role.
• Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation and activities contributing to team success.
• Present a professional and positive image, maintaining composure at all times and clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute.
• Basic proficiency with computers, Microsoft Office Suite, internal CRM.
• Utilization and/or familiarity of digital technologies and applications to maintain own capabilities as well as to coach team to keep pace with current and future business needs.
• Awareness of trends in the local marketplace. Ability to react and respond quickly to changes identified.
• Ability to (discuss, recommend, close) bank products and services based on customer needs
• Highly organized, ability to focus on details. Ability to accurately complete assignments with competing deadlines and manage branch workflow. Critical thinking with a focus on detail in order to effectively problem solve and communicate.
• Proven ability to meet sales targets and production goals and coach team members to the same.
• Demonstrate flexibility, adaptability and initiative.
• Provides exceptional customer service experience to both external and internal customers.
• Demonstrate excellent communication skills. Actively listens and responds, both verbally and in writing, in an effective and appropriate manner.
• Language skills to mirror community needs within branch geography
• May require travel between Customer sites, Provident Offices, or Branches

PREFERRED QUALIFICATIONS:

• 1-year related management experience (preferred).
• Prior banking experience preferred.

LICENSES AND/OR CERTIFICATES :

• Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
• Life and Health Licenses to support investment program (preferred)

TRAVEL REQUIREMENTS:

• Eg. May require travel between Customer sites, Provident Offices, or Branches

WORKING CONDITIONS:

Retail Banking Branch Areas

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

• Lifting from 5 to 25 lbs. (Coins)
• Prolonged sitting/standing
• Occasional bending or stooping (To retrieve coins from individual vault)

Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

$27.90 - $34.87

Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based upon company, business, and/or individual goal achievement andperformance.

Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

About Provident Bank

For more than 180years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - “Commitment you can count on” - supports the investments we make in the community and donations made by our employees. It’s a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

• We get to volunteer in areas that are meaningful to the bank and impactful in the community.
  
• Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.