Avondale - Shift Lead

Angry Chickz; Avondale, Northern (AZ, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Angry Chickz in Avondale, AZ seeks a Shift Lead to guide and mentor the team, ensure smooth operations, and deliver excellent guest experiences. You will oversee shifts, assist with cooking and service tasks, and uphold safety and cleanliness standards.

The role requires leadership experience, strong communication, and flexibility to work various shifts, including weekends, with a focus on customer satisfaction.

Qualifications

• Leadership experience in a team setting
• Strong interpersonal and communication skills
• Ability to stay calm and effective under pressure
• Flexibility to cover various shifts, including weekends
• Commitment to customer satisfaction and company standards

Responsibilities

• Monitors team deployment according to the schedule
• Conducts shift walk-through and opens/closes operations
• Engages with guests to ensure service standards
• Performs food prep or service tasks when needed
• Maintains restaurant cleanliness
• Completes shift administration and banking tasks
• Monitors food preparation methods, recipes and portions
• Ensures health regulation compliance
• Monitors break and meal periods
• Trains and guides new team members

Skills

Leadership experience

Interpersonal skills

Communication skills

Working under pressure

Shift flexibility

Customer focus

Education

High school diploma

Job description

Your Role:

As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Qualifications:

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Work Attire: Wear Angry Chickz uniform as well as non-slip shoes required by safety department.

Education/Experience: High school diploma or equivalent is required

Language Ability: Able to speak clearly and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.

Physical Demands:

• While performing the duties of the job the shift lead is regularly required to stand and walk for extended periods of time and bend and twist at the waist
• Occasionally required to lift and carry up to 40 pounds
• Use of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food
• Repetitive hand use
• Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)
• Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)