Aviation Front Desk Customer Service Representative - Part Time

Atlantic Aviation; Cleveland (OH); On-site; USD 25,000 - 29,000; Part time

Job summary

Atlantic Aviation in Cleveland, OH is seeking a Part Time Front Desk Customer Service Representative at CLEX. You’ll be the first point of contact for clients, interacting with corporate flight departments and high-profile customers in a fast-paced aviation environment.

The role involves arranging hotel and catering, handling purchases and fuel transactions, and coordinating with line service and pilots to ensure guest needs are met.

Qualifications

• Customer service or hospitality experience is required.
• High school diploma or GED is required.
• Must be 18 years of age or older.
• Valid state driver's license required.
• Ability to understand and perform basic math calculations.

Responsibilities

• Provide professional service and assistance to customers.
• Make hotel and catering reservations for inbound and outbound aircraft.
• Process customer purchases and fuel transactions.
• Collaborate with line service personnel and pilots to meet customer needs.
• Occasional travel to support another Atlantic location may be required.
• You may be assigned to another Atlantic location based on proximity and business needs.

Skills

Customer service experience

Basic math skills

18 years of age

Education

High school diploma or GED

Job description

Why You’ll Love This Aviation Front Desk Customer Service Representative Job

Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Part Time Front Desk Customer Service Representative position with Atlantic Aviation at CLEX in Cleveland, OH may be perfect for you!

Pay: $18.50 / hour

Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty

In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients! In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.

Responsibilities

• Provide customers with professional service and assistance


• Making hotel and catering reservations for inbound and outbound aircraft


• Processing customer purchases and fuel transactions


• Work closely with line service personnel and pilots, ensuring all customer service needs are met


• Occasional travel may be required to support another Atlantic location.


• You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.

Qualifications

• Customer service/hospitality experience


• High school diploma or GED certificate


• 18 years of age


• A valid state driver’s license


• Ability to comprehend and perform basic math calculations

We maintain a drug-free workplace and perform pre-employment substance testing.