Aviation Crew Scheduler - Ops Control & Travel Perks

PSA Airlines; Charlotte (NC); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Travel privileges on American Airlines

Comprehensive benefits

Job summary

PSA Airlines in Charlotte, NC is seeking a Crew Scheduler to support the Operation Control Center. You will create and modify crew schedules, resolve conflicts, and ensure FAA, CBA, and company policies are followed to maintain legal crew coverage.

In this role you will communicate with crew, coordinate absences and reassignments, and monitor 24/7 operations to adapt schedules as needed. A strong eye for detail and problem-solving ability are essential for success.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Intermediate computer skills with Microsoft Office programs.
• Excellent interpersonal and communication skills.
• Must be self-motivated and able to proactively identify and prevent potential operational disruptions.
• Must be able to adapt to changes under pressure situations and maintain composure in high volume stress situations.
• Ability to prioritize and quickly adapt to changing environments/priorities.
• Ability to speak, read, write in English.
• Must be able to demonstrate authorization to work in the U.S.

Responsibilities

• Create and modify crew schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
• Interact with crew members and process daily absences, operation reassignments, crew swaps, and crew movement
• Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
• Maintain the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
• Provide a high level of attention to detail and precise communication to crew members about schedule changes.
• Build all open crew member segments into trips and cover for current day.
• Make last-minute changes to crew hotel reservations/cancellations and transportation arrangements, as necessary, during daily operations.
• Book crew members on deadhead flights when needed
• Monitor crew members check-in status to assure coverage
• Communicate with Crew Scheduling Coordinators, Dispatch Coordinators and Maintenance Supervisors regarding daily operational concerns to resolve any operational issues.
• Utilize multiple software systems to track and solve complex scheduling problems and complete required checklists.
• Monitor and maintain FAR legality and contractual compliance of crew member schedules for a 24 hour/ 7-day operation and make appropriate modifications to meet such regulations.
• Assist with irregular operations by processing Crew Recovery Reports
• Assist with on-the-job training for New Hire Schedulers
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Skills

Customer service

Interpersonal skills

Communication skills

MS Office

English proficiency

Self-motivated

Adaptability

Prioritization

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PSA Airlines in Charlotte, NC is seeking a Crew Scheduler to support the Operation Control Center. You will create and modify crew schedules, resolve conflicts, and ensure FAA, CBA, and company policies are followed to maintain legal crew coverage.

In this role you will communicate with crew, coordinate absences and reassignments, and monitor 24/7 operations to adapt schedules as needed. A strong eye for detail and problem-solving ability are essential for success.