Aviation Aftermarket Customer Success Manager — 9/80 Flex

RAVE Aerospace LLC; Brea (CA); Sur place; USD 84 000 - 95 000; Plein temps

Avantages offerts par ce poste

Home allowance for workspace

Discretionary bonus program

401(k) with company match

Paid time off & year-end shutdown

9/80 alternative schedule with every-2

Résumé du poste

RAVE Aerospace LLC seeks an Aftermarket Customer Success Manager II to independently manage assigned airline accounts, acting as the primary contact for customers, partners, and internal teams. You will apply knowledge of aftermarket contracts, billing, provisioning, revenue, and inventory to resolve issues and improve account performance.

You will collaborate cross-functionally with Program, Project Management, Operations, Sales, and Finance to drive contract extensions, manage revenue, and

Qualifications

• Bachelor’s degree in Business, Aviation Management, Supply Chain, or equivalent experience
• 3+ years in account management, contract administration, aftermarket services, customer success, or related field
• Strong knowledge of service contracts, billing processes, revenue share arrangements
• Ability to independently manage accounts, documents, timelines, and issue resolution
• Experience coordinating across internal teams, vendors, customers, and partners to meet expectations
• Ability to prepare customer-ready updates and identify account risks and solutions
• Strong written and verbal communication; able to lead meetings and follow-ups
• Proficiency in Excel and ability to track contracts, billing, inventory, and performance data

Responsabilités

• Serve as primary customer-facing contact for assigned aftermarket accounts
• Analyze performance trends and prepare customer-facing insights and recommendations
• Manage contract administration, execution, and compliance tracking for assigned customers
• Own revenue tracking and ensure accurate, timely service billing
• Identify risks in billing, delivery, provisioning, inventory, or service and drive resolution
• Represent the company in onsite and offsite customer meetings with clear recommendations
• Lead provisioning fulfillment, inventory and demand-planning for accounts
• Maintain accurate customer records and improve documentation practices
• Lead sales handovers to confirm requirements, risks, and ownership
• Lead customer kickoff meetings and ensure follow-up actions are completed
• Manage daily customer needs related to delivery status and service issues
• Ensure contract extensions by coordinating inputs and timelines
• Collaborate with Program, Project Management, Operations, Sales, Finance, and external partners

Connaissances

Account management

Contract administration

Revenue tracking

Billing processes

Microsoft Excel

Communication

Formation

Bachelor’s degree in Business or related field

Outils

CRM systems

Billing software

Description du poste

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