Aviation Administrator - Marketing, Communications, & External Affairs

City of San Antonio; San Antonio (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee operations within the Aviation department at San Antonio International Airport. This role involves strategic planning, employee development, and financial management, ensuring the highest standards of customer service and public relations. The ideal candidate will have extensive experience in airport operations, a strong background in marketing, and the ability to foster effective relationships with various stakeholders. Join this innovative team and contribute to enhancing the travel experience for all airport visitors.

Qualifications

• 8 years of experience in airport operations and development.
• Knowledge of FAA and TSA regulations is essential.

Responsibilities

• Oversee strategic planning and performance of the Aviation department.
• Lead employee training and development programs.

Skills

Supervision

Strategic Planning

Employee Development

Customer Service

Financial Management

Public Relations

Marketing

Education

Bachelor's Degree

Master's Degree

Tools

Office Equipment

Relevant Software Programs

Job description

Under administrative direction, is responsible for supervising,coordinating, and overseeing a division within the Aviation department.Areas of responsibility include, but not limited to, strategic planning,employee training and development, fiscal planning and budgetdevelopment, business development, information technology, customerservice and public relations. Interprets, formulates, and implementspolicies and procedures. Exercises direct supervision over assignedstaff.

This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location
San Antonio International Airport, 10100 Reunion Place, San Antonio, Texas 78216

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

• Formulation of direction and strategy for key strategic areas of the Aviation Department and delivery of departmental performance.
• Oversees the Aviation department's strategic planning program and strategic workforce planning, to include employee engagement and change management practices and policies.
• Leads the development and implementation of the Aviation employee training and development program, the San Antonio Airport System (SAAS) University, and all its associated initiatives and programs.
• Oversees Stinson Municipal Airport operations.
• Plans and directs the administrative operations of the Aviation department, to include, but not limited to, procurement, information technology, business administration, leasing and general administration.
• Provides financial management of the airport system, including financial accounting and planning, forecasting and budget development, and performance measure and analysis.
• Directs the Aviation department's customer service initiatives and programs, to include executing new initiatives to improve the customer experience.
• Provides public relations and marketing strategies, public engagement and outreach and customer surveys and data collection review and analysis.
• Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COSA policies.
• Serves as liaison between the Aviation Director and Deputy Director, other City departments, the City Manager's office, City Council, and outside agencies; negotiates and resolves significant issues.
• Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for providing effective services.
• Prepares the Aviation Director and Deputy Director for presentations, speeches, and official appearances.
• Ensures alignment with Aviation's organizational goals.
• Providing division leadership requires communicating by using a variety of methods with staff, the public, and departments.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's degree from an accredited college or university.
• Eight (8) years of increasingly responsible professional experience with airport operations and development or directly related experience, including four (4) years of supervisory experience.
• Must pass a Transportation Security Administration (TSA) Security Threat Assessment and a Criminal History Records check upon employment.
• Must maintain federally mandated security clearance required to work at an airport at all times.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor
  Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Preferred Qualifications

• Master’s degree from accredited college or university.
• Experience in marketing and airport communications.
• Five (5) years of experience managing a marketing agency, creative agency, PR agency or similar.
• American Association of Airport Executives.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of principles of supervision, training, and performance evaluation.
• Knowledge of principles and practices of strategic planning, organizational and employee development.
• Knowledge of principles and practices related to customer service.
• Knowledge of budget, finance, and economic principles and practices.
• Knowledge of pertinent Federal, State, and local laws, codes and regulations.
• Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) codes and regulations.
• Knowledge of airport operations management.
• Skill in utilizing office equipment and relevant software programs.
• Ability to interpret, explain, and apply City and departmental policies.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public.
• Ability to perform all the physical requirements of the position with or without accommodations.
• Working conditions are in an office environment.