AVEDA Retail Services Associate

nurturaveda; Wilmington (NC); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health Insurance

401k Matching

Dental/Vision/Life

PTO

Employee Discount - 50%

Professional Development Budget

Growth Opportunities

Job summary

Nurtur Aveda in Wilmington, NC, seeks a friendly retail team member to deliver exceptional guest care in a high-touch salon setting. You will greet guests, check in/out, and help maintain inventory while upholding our standards and brand.

The role requires strong interpersonal skills, a professional appearance, and willingness to work evenings and weekends. A background in customer service or hospitality is valued, with cosmetology licensing preferred but not required.

Qualifications

• High school diploma or GED required; bachelor’s degree a plus.
• Minimum of 2 years’ continuous retail, customer service, restaurant, or hospitality experience required; experience in the cosmetology industry highly preferred
• Valid state-issued Cosmetologist or Esthetician license preferred but not required

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate strong interpersonal skills for a high-touch salon experience
• Focus on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respect
• Walk the clinic floor to update service times, offer guests tea or water, and pre-book next service
• Complete the Aveda retail service cycle for every guest
• Check guests in and out for appointments with accurate notes and rebooking
• Assist the Support Center by answering inbound calls from guests as necessary
• Maintain guest databases and ensure appointments are booked correctly
• Identify and resolve student and guest challenges in a timely manner
• Educate students, guests, and team members about policies, products, services, promotions, and launches
• Participate in training programs for sales skills, product knowledge, and customer service
• Collaborate with Guest Care to set objectives in sales, pre-booking, re-booking, and retention
• Create urgency to complete tasks and achieve goals
• Interface with peers and leadership to meet scheduling needs
• Ensure inventory is sufficient and communicate inventory opportunities or issues to leadership
• Follow Cash Management Policy and maintain fiscal responsibility in retail
• Maintain safety, security, and technological standards and report problems
• Ensure laundry is done and towels/linens are available for student use
• Participate in Aveda and Nurtur corporate events
• Abide by all policies and procedures in the Team Member Handbook and Code of Conduct

Skills

Customer service

Communication

Presentation

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

DO WHAT YOU LOVE, LOVE WHAT YOU DO
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is “high touch” and requires strong interpersonal skills and attention to the needs of others
• Focus continually on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respect
• Perform Aveda rituals for guests as they are waiting for appointments including offering tea or water and hand and arm rituals
• Walk the clinic floor to update service times on an ipad, offer guests tea or water as you notice they do not have any and offer to pre-book next service
• Complete the Aveda retail service cycle for every guest
• Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly
• Assist the Support Center by answering inbound calls from guests as necessary
• Effectively utilize and maintain the guest database and student books, ensuring that guest profiles are up-to-date and appointments are booked correctly
• Identify and work collaboratively to resolve student and guest challenges and/or requests in an efficient and timely manner
• Serve as a role model to students by presenting and reinforcing a professional appearance and behavior at all times
• Help maintain a cohesive, cooperative work environment through team building and motivation
• Effectively educate students, guests, and fellow team members about policies, products, services, promotions, and launches
• Actively participate in training programs for sales skills, product knowledge, and customer service
• Partner with the Guest Care team and leadership to set personal, team, and Institute objectives and goals in sales, pre-booking, re-booking, and retention
• Create a sense of urgency in task completion and achieving goals by motivating self and others to accomplish objectives effectively
• Interface effectively and collaborate with peers and leadership to successfully meeting scheduling needs
• Ensure there is always sufficient product inventory by assisting in regular physical inventory counts as required, assisting with the receipt, transfer, and shipment of product in an accurate and timely manner, and by communicating inventory opportunities, challenges, and incidents to leadership immediately
• Ensure that all waste materials are recycled in the proper fashion as dictated by local laws and Company guidelines
• Follow all Company guidelines and policies to properly open and close the retail area
• Follow all guidelines as set forth in the Cash Management Policy and ensure fiscal responsibility in the retail area by limiting expenditures and maintaining and achieving personal and Company sales goals
• Maintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to leadership immediately
• Ensure laundry is always done and that we have clean towels and linens available for student use
• Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.
• Perform duties as assigned and/or required to meet business needs
• Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct

Requirements:

• High school diploma or GED equivalent, Bachelor’s degree a plus
• Minimum of 2 years’ continuous retail, customer service, restaurant, or hospitality experience required; experience in the cosmetology industry highly preferred
• Valid state-issued Cosmetologist or Esthetician license preferred but not required
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Excellent interpersonal, communication, and presentation skills
• Demonstrate professionalism and confidentiality in manner, dress, and conduct
• Computer proficiency in Microsoft Word and Excel
• Ability to set and achieve goals, implement decisions, and work under strict deadlines
• Ability to work a flexible schedule, including evenings and weekends as needed
• Strong commitment to customer service excellence and to the Company’s mission and vision

Physical Demands and Work Environment:

• Walk, stand up, and/or sit for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a school setting

Perks and Benefits:

• Health Insurance
• 401k Matching
• Dental/Vision/Life
• PTO
• Employee Discount - 50%
• Professional Development Budget
• Growth Opportunities

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.

Equal Opportunity Employer :

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.