AV/VTC Technician

Agil3 Technology Solutions (A3T); California; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with match

Paid Holidays

Paid Time Off

Tuition and Professional Development

Parking/Reimbursement

Job summary

Agil3 Technology Solutions (A3T) seeks an experienced AV/VTC Technician to install, operate, maintain, monitor, troubleshoot, and support AV/VTC systems serving the U.S. Government.

You will support conference rooms, classrooms, auditoriums, and other spaces requiring reliable audiovisual and collaborative capabilities. The role requires 3–5+ years of hands-on AV/VTC experience, a DoD Secret clearance, and advanced proficiency under DoD 8140/DCWF Work Role 441.

Qualifications

• 3–5+ years of professional AV/VTC or related technical support experience.
• Active DoD Secret security clearance.
• DoD 8140/DCWF requirements for Work Role 441 at Advanced proficiency level.
• Experience installing, configuring, operating, and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms, classrooms, auditoriums, or similar enterprise AV environments.
• Experience troubleshooting audio, video, displays, cameras, microphones, speakers, cabling, and peripherals.
• Experience supporting video conferencing and collaboration technologies.
• Ability to provide after-hours or weekend support based on mission requirements.

Responsibilities

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, and command events.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and elevate network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Independent work

After-hours support

Team coordination

Problem solving

IT service management

Education

Associate/Bachelor's degree in IT/ Electronics/ Telecommunications/ AV Technology

Tools

Crestron

Extron

AMX

Biamp

QSC

Cisco Webex

Microsoft Teams Rooms

DSPs

HDMI/DisplayPort/USB interfaces

Job description

Agil3 Technology Solutions (A3T) is seeking an experienced Audio Visual/Video Teleconferencing (AV/VTC) Technician to provide installation, operation, maintenance, monitoring, troubleshooting, and user support for AV and VTC systems supporting the U.S. Government.

The AV/VTC Technician will support conference rooms, classrooms, meeting spaces, auditoriums, and other facilities requiring reliable audiovisual and collaborative communications capabilities. The technician will perform system functionality and operational checks, respond to AV/VTC service requests, troubleshoot equipment and connectivity problems, support scheduled events, and assist users with the proper operation of AV/VTC equipment.

Key Responsibilities

• Configure, operate, monitor, maintain, and troubleshoot AV/VTC equipment and systems.
• Perform scheduled functionality and operational checks to ensure AV/VTC equipment is mission ready.
• Provide technical support for video conferences, meetings, presentations, classroom instruction, command events, and other scheduled activities.
• Set up and operate AV/VTC equipment before scheduled events and verify proper audio, video, display, camera, microphone, and conferencing functionality.
• Troubleshoot hardware, software, connectivity, audio, video, display, and peripheral issues affecting AV/VTC services.
• Diagnose and resolve routine and complex AV/VTC technical problems and elevate network-, systems-, or cybersecurity-related problems to the appropriate engineering team.
• Support conference-room and classroom technologies, including displays, projectors, cameras, microphones, speakers, control systems, and associated peripheral devices.
• Assist users with establishing and operating video teleconferences and audiovisual presentations.
• Provide users with instructions and technical assistance for proper operation of AV/VTC systems.
• Support scheduling and coordination of VTC sessions and other events requiring AV technical support.
• Respond to AV/VTC service requests and trouble tickets and document troubleshooting actions and resolution.
• Coordinate with the IT Service Desk, Systems Administrators, and Network Engineers to resolve incidents involving network connectivity or supporting IT infrastructure.
• Install, move, connect, disconnect, and configure AV/VTC equipment as required.
• Support testing and validation of newly installed, relocated, repaired, or upgraded AV/VTC equipment.
• Perform preventive maintenance and identify failing, degraded, obsolete, or End-of-Life equipment.
• Assist with equipment replacement, modernization, technology refresh, and lifecycle-management activities.
• Maintain accurate AV/VTC equipment and configuration information.
• Assist with inventory and accountability of AV/VTC equipment and associated components.
• Maintain applicable technical documentation, operating procedures, user instructions, troubleshooting guides, and equipment records.
• Coordinate vendor or manufacturer technical support when equipment problems require external assistance.
• Provide technical support for complex audiovisual requirements and high-visibility events.

Minimum Experience

• Must have 3–5+ years of professional AV/VTC, audiovisual, unified communications, or related technical support experience.
• Must have an active DoD Secret security clearance.
• Must meet applicable DoD 8140/DCWF requirements for Work Role 441 at the Advanced proficiency level.
• Demonstrated experience installing, configuring, operating, maintaining, and troubleshooting AV/VTC equipment.
• Experience supporting conference rooms, classrooms, meeting spaces, auditoriums, or similar enterprise audiovisual environments.
• Experience troubleshooting audio, video, displays, cameras, microphones, speakers, cabling, and peripheral equipment.
• Experience supporting video conferencing and collaboration technologies.
• Experience providing real-time technical support during meetings, conferences, presentations, or high-visibility events.
• Experience performing preventive maintenance and operational checks on AV/VTC systems.
• Experience installing, relocating, connecting, and testing AV/VTC equipment.
• Ability to diagnose AV problems and determine when an issue originates with AV equipment, network connectivity, computing infrastructure, or another supporting technology.
• Experience using an IT service-management or trouble-ticketing system.
• Ability to maintain accurate equipment, maintenance, incident, and configuration documentation.
• Strong customer-service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to work independently while coordinating with geographically dispersed teams.
• Ability to provide occasional after-hours or weekend support based on mission requirements.

Preferred Qualifications

• Associate’s or bachelor’s degree in Information Technology, Electronics, Telecommunications, Audiovisual Technology, or related discipline.
• CompTIA A+, Network+, or Security+ certification.
• Experience with Crestron, Extron, AMX, Biamp, QSC, or comparable professional AV technologies.
• Experience supporting AV/VTC systems in DoD, Federal Government, or military environments.
• Experience with enterprise VTC and collaboration platforms.
• Experience with Cisco/Webex video conferencing technologies.
• Experience with Microsoft Teams Rooms or similar collaboration-room technologies.
• Experience troubleshooting audiovisual control systems.
• Experience with digital signal processors (DSPs), amplifiers, microphones, cameras, projectors, commercial displays, and audio systems.
• Experience with HDMI, DisplayPort, USB, network-based AV, and other common AV interfaces.
• Familiarity with AV-over-IP technologies.
• Familiarity with TCP/IP networking and the network requirements associated with VTC systems.
• Experience with ServiceNow or comparable ITSM/ticketing platforms.
• AVIXA Certified Technology Specialist (CTS) certification or comparable professional AV certification.
• Previous USMC, Navy, DISA, or other DoD enterprise networking experience.

Company Overview

Agil3 Technology Solutions LLC (“A3T”) is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)