AV Technician III

Astreya; San Francisco (CA); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical through UHC (PPO, HSA)

Dental and Vision

401k Plan

Paid Time Off

Tuition Reimbursement

Wellness Program

Life Insurance

Job summary

Astreya is seeking an on-site AV Technician III in San Francisco to maintain and support corporate AV/VC environments, ensuring reliable meeting-room and event experiences. You will diagnose and resolve AV issues, coordinate escalations, and guide junior staff.

Responsibilities include room readiness, preventive maintenance, and supporting executive meetings and high-profile events, with occasional travel to other client offices as needed.

Qualifications

• High school diploma or GED with 5–8 years related experience.
• Experience supporting corporate AV, videoconferencing, meeting-room environments.
• Strong understanding of AV signal flow and room-control systems.
• Ability to troubleshoot displays, cameras, microphones, and conferencing systems.
• Ability to escalate to engineers or vendors when needed.
• Experience supporting executive meetings and hybrid events.

Responsibilities

• Maintain daily operational readiness of conference rooms and event spaces.
• Respond to AV tickets and meet SLAs while updating tickets.
• Troubleshoot audio, video, and conferencing systems independently.
• Coordinate with vendors and escalate complex issues as needed.
• Perform preventive maintenance and room checks on AV equipment.
• Support high-profile events and executive meetings.

Skills

AV support experience

Troubleshooting

Conference room tech

Diagnostics

Customer service

Time-sensitive communication

Travel-ready

Clear communication

Education

High school diploma or GED

AVIXA CTS (preferred)

Tools

Crestron

Extron

Q-SYS

Biamp

Microsoft Teams Rooms

Zoom Rooms

Job description

AV Technician III - Astreya Logo### AV Technician IIIApply: San Francisco, CA: Full time: Posted Today: End Date: November 23, 2026 (18 days left to apply): R0018247**What this Job Entails:** The AV Technician III will join our expanding team onsite with one of ourglobal clients. The technician will provide operational support and upkeepfor corporate AV/VC environments and will work independently to maintainreliable meeting-room and event experiences. The AV Technician III willconfidently analyze and resolve AV issues using strong technical diagnosticskills, coordinate complex escalations, and provide guidance toless-experienced team members. Technical responsibilities includeconference room support, preventive maintenance, audio, video, conferencingtechnology, digital signage, high-profile event support, inventory, andservice-ticket management. Occasional travel to other client offices may berequired. **Scope:** - Works independently on assignments that require considerable judgmentand initiative.- Takes ownership of assigned AV issues through resolution orappropriate escalation.- Makes practical recommendations for resolving recurring equipment androom-support issues.- May serve as an escalation resource for less-experienced technicians.- Provides technical guidance and shares knowledge with other teammembers.- Works within established guidelines while remaining accountable forthe quality and timeliness of assigned work. **Your Roles and Responsibilities:** - Maintain the daily operational readiness of conference rooms, meetingspaces, event spaces, and other AV-supported areas.- Perform scheduled room checks and preventive maintenance on displays,cameras, microphones, speakers, control panels, conferencing equipment,digital signage, and presentation systems.- Respond to AV support tickets and service requests while meetingestablished SLAs and ticket-update requirements.- Independently troubleshoot routine, moderately complex, and recurringaudio, video, conferencing, connectivity, room-control, and presentationissues.- Take ownership of assigned AV issues and ensure appropriatefollow-through with users, internal teams, or vendors.- Support corporate videoconferencing platforms and associated roomequipment.- Reboot, reconnect, swap, or replace approved AV peripherals, cables,adapters, and other field-replaceable components.- Verify normal room operation following equipment replacement, vendorservice, or approved system updates.- Gather diagnostic information and escalate programming, network,infrastructure, and major hardware issues to the appropriate internal team,vendor, or manufacturer.- Coordinate with AV engineering, network, facilities, and vendors whenresolving complex or recurring issues.- Review recurring room problems and ticket history to identifypotential equipment or reliability concerns.- Recommend equipment replacement, preventive-maintenance actions, orsupport-process improvements based on observed issues.- Maintain accurate room documentation, equipment records, known-issueinformation, troubleshooting procedures, and service-ticket history.- Contribute to room checklists, knowledge-base articles, supportprocedures, and troubleshooting guides.- Manage AV inventory, including spare equipment, adapters, cables,batteries, loaner equipment, stock levels, RMAs, and DOA products.- Perform equipment setup, pre-event checks, rehearsals, live support,and breakdown for meetings and corporate events.- Provide a high level of technical support during executive meetings,high-profile events, and service-impacting incidents.- Make time-sensitive troubleshooting decisions within theresponsibilities of the role to minimize meeting and event disruptions.- Liaise with cross-functional teams and internal users before andduring events.- Interface with end users, vendors, and manufacturers to address AVrequests, service issues, and equipment repairs.- Assist users with operating conference room, presentation, andvideoconferencing systems.- Provide hands-on guidance and troubleshooting assistance toless-experienced technicians.- Follow all client policies, standards, safety guidelines, and supportprocedures.- Perform other duties as required. This list is not intended to be acomprehensive inventory of all responsibilities assigned to this position. **Required Qualifications/Skills:** - High school diploma or general education degree (GED) and 5 to 8 yearsof related experience and/or training, or an equivalent combination ofeducation and experience.- Experience supporting and maintaining corporate AV, videoconferencing,meeting-room, and event environments.- Strong understanding of AV signal flow, conference room technology,room-control systems, cabling, and device connectivity.- Ability to troubleshoot displays, cameras, microphones, speakers,control systems, presentation equipment, digital signage, andvideoconferencing systems.- Demonstrated ability to independently resolve moderately complex andrecurring AV issues.- Ability to identify when an issue requires escalation to an engineer,programmer, network team, vendor, or manufacturer.- Experience providing AV support for executive meetings, high-profileevents, presentations, and hybrid meetings.- Demonstrates good judgment when selecting troubleshooting methods anddetermining appropriate next steps.- Ability to organize and prioritize multiple AV incidents, servicerequests, room checks, and event-support requirements.- Ability to remain calm and communicate clearly during time-sensitivemeetings and events.- Excellent written and verbal communication skills.- Strong customer service skills and the ability to work effectivelywith executive-level users.- Ability to read and understand AV system diagrams, room documentation,equipment manuals, and troubleshooting procedures.- Ability to document troubleshooting steps, resolutions, andescalations clearly and accurately.- Ability to work day, evening, or weekend shifts and travel to supportevents when required.- Must have a valid driver’s license and safe driving record. **Preferred Qualifications:** - AVIXA CTS or another relevant AV certification.- Manufacturer-specific AV training or certifications.- Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft TeamsRooms, Zoom Rooms, or similar corporate AV technologies.- Experience with AV monitoring, room-management, inventory, orservice-ticketing platforms. **Salary Range**$23.49 - $37.10 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law